- Watching Movies and TV Shows
- Music
- Enjoying the art of baking and pastry-making, experimenting with recipes
- My faith and regular church attendance is most important to me
Jennifer Russo
Spring Hill,FL
Summary
Office Manager with a proven track record at Shafi Wani MDPC, excelling in customer engagement and office operations oversight. Expert in maintaining confidentiality and optimizing workflows, I enhanced team productivity and streamlined financial processes, ensuring compliance and fostering a positive work environment. Strong organizational abilities drive my success in managing diverse office functions.
Overview
11
11
years of professional experience
Work History
Office Manager
Shafi Wani MDPC
Stony Brook, NY
04.2015 - 07.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
- Completed bi-weekly payroll for employees.
Office Manager
Scelza Family Chiropractic
Commack, NY
03.2014 - 03.2015
- Receptionist duties- responsible for booking all daily/weekly appointments, answering phone calls, collecting payments.
- Created patient profiles and imputing of information using Eclipse software.
- Verified patients eligibility and benefits with insurance carrier
- Managed doctor's credentialing and re attestation requirements
- Responsible for billing all medical claims and inquiries
- Responsible for accounts receivable and entering payments
- Responsible for weekly bank accounts
- Responsible for ordering supplies and merchandise
- Oversee cleanliness and maintenance of facility
Education
No Degree - Elementary Education
St. Joseph's College
Patchogue, NYNo Degree - Psychology
Long Island University
Southampton, NYSkills
- Customer engagement
- Office operations oversight
- Strong organizational abilities
- Office management
Interests
Timeline
Office Manager
Shafi Wani MDPC
04.2015 - 07.2025
Office Manager
Scelza Family Chiropractic
03.2014 - 03.2015
No Degree - Elementary Education
St. Joseph's College
No Degree - Psychology
Long Island University