Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Jennifer Russo

Spring Hill,FL

Summary

Office Manager with a proven track record at Shafi Wani MDPC, excelling in customer engagement and office operations oversight. Expert in maintaining confidentiality and optimizing workflows, I enhanced team productivity and streamlined financial processes, ensuring compliance and fostering a positive work environment. Strong organizational abilities drive my success in managing diverse office functions.

Overview

11
11
years of professional experience

Work History

Office Manager

Shafi Wani MDPC
04.2015 - 07.2025
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Monitored front areas so that questions could be promptly addressed.
  • Completed bi-weekly payroll for employees.

Office Manager

Scelza Family Chiropractic
03.2014 - 03.2015
  • Receptionist duties- responsible for booking all daily/weekly appointments, answering phone calls, collecting payments.
  • Created patient profiles and imputing of information using Eclipse software.
  • Verified patients eligibility and benefits with insurance carrier
  • Managed doctor's credentialing and re attestation requirements
  • Responsible for billing all medical claims and inquiries
  • Responsible for accounts receivable and entering payments
  • Responsible for weekly bank accounts
  • Responsible for ordering supplies and merchandise
  • Oversee cleanliness and maintenance of facility

Education

No Degree - Elementary Education

St. Joseph's College
Patchogue, NY

No Degree - Psychology

Long Island University
Southampton, NY

Skills

  • Customer engagement
  • Office operations oversight
  • Strong organizational abilities
  • Office management

Interests

  • Watching Movies and TV Shows
  • Music
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • My faith and regular church attendance is most important to me

Timeline

Office Manager

Shafi Wani MDPC
04.2015 - 07.2025

Office Manager

Scelza Family Chiropractic
03.2014 - 03.2015

No Degree - Elementary Education

St. Joseph's College

No Degree - Psychology

Long Island University

Similar Profiles

CREATE PROFILE