Engagement Manager with extensive experience in talent management and client relationship development. Proven ability to manage recruiting processes that enhance organizational performance. Achieves exceptional results through effective strategic planning and execution.
Overview
21
21
years of professional experience
Work History
Engagement Manager
Piercegray
New York, New York
02.2022 - Current
Partnered with private equity clients to enhance executive recruiting strategies for C-suite roles.
Identified talent management goals and collaborated with operating partners and talent managers.
Spearheaded client engagement initiatives, improving service delivery and satisfaction levels.
Managed comprehensive recruiting processes, including market identification, candidate screening, and interview coordination.
Collaborated with cross-functional teams to develop tailored solutions addressing client needs.
Negotiated salaries and finalized employment offers for selected candidates.
Trained and managed associates across 5 to 7 concurrent projects, fostering junior colleagues' development.
Achieved an average search fee of $100,000 through approximately 20 annual searches.
Stay at Home Parent
N/A
Wyckoff, NJ
11.2018 - 02.2022
Director of Recruitment
Searchlight
New York, New York
03.2014 - 11.2018
Recruited diverse professionals across adtech sectors, including Sales, Operations, and Engineering.
Executed full recruitment life-cycle encompassing cold calling, pre-screening, and interview preparation.
Cultivated relationships with accounts to effectively meet staffing needs.
Conducted in-depth candidate research on LinkedIn, Workable, and Indeed.
Managed client and candidate information using LinkedIn Recruiter, Workable, and Salesforce.
Enhanced quality of hire by crafting detailed job descriptions outlining roles and qualifications.
Director of Client Operations
eXelate, a Nielsen Company
New York, New York
04.2010 - 03.2014
Managed two Account Managers and over 100 client accounts to ensure effective relationship management.
Developed standardized processes for client setup, maintenance, and troubleshooting across US and European offices.
Standardized European Account Manager teams by creating monthly processes and reports adopted company-wide.
Established automated sales billing system, reducing cycle time from 30 days to 15 days.
Executed monthly reports tracking revenue trends and market shifts, presented at Advisory Board meetings.
Reviewed monthly post-sale activities, including integration setup and client upselling efforts.
Achieved 90% client retention and 290% growth in client base through successful upselling strategies.
Educated clients on emerging data technologies via development of presentations for pre-sale meetings.
Account Manager
ContextWeb
New York, New York
09.2008 - 04.2010
Managed daily operations for all Los Angeles and Chicago accounts, along with key New York accounts.
Developed mid-campaign and end-of-campaign reports detailing reviews, analyses, and actionable plans.
Liaised with Delivery and Traffic teams to address client requests and sales representative needs.
Conducted strategic reviews of campaigns to enhance client satisfaction and drive upselling opportunities.
Oversaw account management for 2009's top billing sales representative to maximize performance.
Implemented campaign setup, optimization, and upsell strategies across three sales territories.
Media Planner-L’Oreal Paris / Sony Electronics
Universal McCann
New York, New York
05.2004 - 09.2009
Directed strategic development of annual media plans for television and print.
Managed budgeting and analysis for all media initiatives.
Facilitated internal meetings while supervising assistant planner.
Collaborated with media partners to create client presentations and integrated marketing opportunities.
Cultivated strong relationships through daily interactions with clients and vendors.
Led planning for 2008 skincare-targeting analysis and executed annual competitive analysis.
Education
Bachelor of Arts - English
Lafayette College
Easton, PA
Skills
Executive recruiting
Talent management
Client relationship management
Performance metrics
Problem solving
Effective communication
Strategic planning
Market research
Cross-functional collaboration
Affiliations
Avid doubles tennis player and aspiring golfer
Passionate about cooking, exploring new cuisines, and global travel
Volunteer career coach for high school students and mid-career professionals