Jennifer Rutledge
Haysville,Kansas
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Specialist
New Perspectives
07.2023 - Current
- Enhanced the overall guest experience by providing exceptional service and maintaining a professional demeanor at all times.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Participated in regular staff meetings to share ideas, address concerns, and discuss ways to improve overall hotel operations.
- Provided valuable feedback on guest preferences or trends observed during daily interactions, helping inform future marketing or service improvement initiatives.
- Answered customer telephone calls promptly and appropriately handled needs.
- Streamlined check-in and check-out processes for increased efficiency, contributing to higher guest satisfaction rates.
- Collected room deposits, fees, and payments.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed reservation cancellations or modifications with minimal disruption to other bookings, ensuring optimal revenue generation opportunities were preserved.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
General Manager
The PourHouse By WRBC
02.2017 - 07.2023
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Interacted well with customers to build connections and nurture relationships.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Assisted in recruiting, hiring and training of team members.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Organized and detail-oriented with a strong work ethic.
- Applied effective time management techniques to meet tight deadlines.
- Worked well in a team setting, providing support and guidance.
Office Manager
Liberty National
07.2015 - 01.2017
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coordinated special projects and managed schedules.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained computer and physical filing systems.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
South High
Wichita, KS05.2006
Skills
- Professional Demeanor
- Office Administration
- Business Correspondence
- Reservations
- Punctual and Reliable
- Oral and written communications
- Problem-Solving
- Payment Processing
- Mail handling
- Customer and client relations
- Guest accommodations
- Documentation
- Cash Handling
- Database Administration
- Conflict Management
- Word Processing
- File Management
- Courteous and Professional
- Attention to Detail
- Calendar Management
- POS Systems
- Appointment Scheduling
- Basic Math
- Effective Planning
- Clerical duties
- Office Supply Management
- Time Management
- Front Office Support
- Customer Service
- Listening Skills
- Scheduling
- Administrative Skills
- Mail and packages
- Administrative Support
- Guest Relations
- Front Desk Management
- Staff Management
- Problem-solving skills
Certification
Cicerone Certified Training
References
Caleb Kronk Walser 316-518-9722
Jodi Rutledge Popeyes 316-806-4146
Gina Kimble New Perspectives 316-308-6891
Timeline
Front Desk Specialist
New Perspectives
07.2023 - Current
General Manager
The PourHouse By WRBC
02.2017 - 07.2023
Office Manager
Liberty National
07.2015 - 01.2017
High School Diploma -
South High
Cicerone Certified Training
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