Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Jennifer Ruyle

Computers
Alton,IL

Summary

Have a special needs child needing to work at home. Will have a private area for job. Very dependable and good with people and computers. Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills. Reliable Job Title with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Talented Job Title goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Talented Job Title with demonstrated experience providing administrative support services. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work History

Assistant

Chris Cleaning
Alton, IL
01.2020 - 02.2023
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Collected and input timesheet data into automated accounting system and processed labor corrections.
  • Created and distributed agendas for meetings and conference calls as part of meeting preparation.
  • Developed and implemented strategies to streamline office operations.
  • Reviewed and edited documents for accuracy, grammar and clarity.
  • Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Prepared PowerPoint presentations for senior-level staff with attention to detail.
  • Monitored and ordered supplies and materials to keep office well stocked.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Developed and maintained filing systems to facilitate easy access to information.
  • Organized resources, records and personnel to accomplish aggressive targets.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Proofread and edited documents for accuracy and grammar.
  • Drafted common document templates to reduce time spent creating documents from scratch.

Costumer Service

Airline
Alton, IL
04.2021 - 12.2022
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Tracked customer service cases and updated service software with customer information.
  • Maintained up-to-date knowledge of product and service changes.
  • Implemented and developed customer service training processes.
  • Cross-trained and backed up other customer service managers.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed and updated databases to handle customer data.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided backup support for organizational leadership.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Delivered prompt service to prioritize customer needs.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Trained new personnel regarding company operations, policies and services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded proactively and positively to rapid change.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Created and maintained detailed database to develop promotional sales.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed timely and effective replacement of damaged or missing products.

Taxi Driver

Abc Cab
Alton, IL
01.2016 - 09.2022
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Transported high-value clients with professionalism and discretion.
  • Arrived on time to customer appointments.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Upheld high standards of cleanliness, sanitation, and service.
  • Operated party vehicles, buses and town cars.
  • Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Maintained log of daily trips to keep accurate records of fares and destinations.
  • Accepted payments and provided receipts for fares to keep accurate records of transactions.
  • Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Managed teams of drivers, shift schedules and reservation calendars.
  • Communicated frequently with dispatch to obtain new pickup information and share delays or other important details.
  • Handled upkeep for taxi, added fuels, cleaned exterior and sprayed out interior.
  • Followed road rules to protect passengers and prevent accidents.
  • Obtained fares from passengers, issued change and secured cash from theft.
  • Frequented high-volume areas such as airports and bars to pick up spontaneous fares.
  • Used mobile application to connect with customers, track distances and report locations.
  • Controlled operation of taximeter to accurately track distances and fares.
  • Managed preventive maintenance on vehicle to maintain optimal condition.
  • Offered above-and-beyond service to every rider to encourage repeat business.
  • Helped passengers with questions or area information such as points of interest and entertainment options.

Computer Data Entry Operator

Alton Lane
Alton, IL
11.2015 - 03.2018
  • Organized, sorted, and checked input data against original documents.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Completed data entry tasks with accuracy and efficiency.
  • Sorted documents and maintained organized filing process.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Collated and organized data entry documents into filing systems for easy access.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Followed established procedures to enter and process data correctly.
  • Created and maintained data entry logs to track data entry activities.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Developed data entry policies and procedures in compliance with company standards.
  • Developed and maintained databases to store customer information.
  • Conducted audits of existing data entry processes.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Coded and processed applications into required electronic formats.
  • Managed and organized documents for data entry tasks.
  • Updated and maintained customer information, documents and records.
  • Developed and implemented data entry operations.
  • Preserved customer confidence and protected operations by keeping information confidential.
  • Compared transcribed data with source document to detect and correct errors.
  • Followed data entry protocols, rules and regulations.
  • Analyzed current data records to provide detailed reports.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Built and maintained tracking databases for variety of measuring aspects.
  • Used computer software to store and retrieve data.
  • Evaluated source documents to locate needed information.
  • Created spreadsheets for more efficient recordkeeping.
  • Assisted with developing data entry processes.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Utilized techniques for increasing data entry speed.
  • Checked for accuracy by verifying data and records.

Education

Yes - Computers

Alton High
ALTON
05.2011 - 05.2016

Skills

Document control

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Software

Exel, Microsoft

Timeline

Costumer Service

Airline
04.2021 - 12.2022

Assistant

Chris Cleaning
01.2020 - 02.2023

Taxi Driver

Abc Cab
01.2016 - 09.2022

Computer Data Entry Operator

Alton Lane
11.2015 - 03.2018

Yes - Computers

Alton High
05.2011 - 05.2016

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Jennifer RuyleComputers