Hi, I’m
Jennifer Ruzzo
Centereach
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ambitious, career-focused jobseeker, anxious to obtain an entry-level coding position to help launch career while achieving company goals.
Overview
22
years of professional experience
Work History
Broadway NationalHauppauge, NY
Billing Coordinator
10.2022 - Current
Job overview
- Answered telephone inquiries with friendly demeanor and knowledge of billing department processes.
- Responded to customer concerns and questions on daily basis.
- Collaborated with vendors to resolve disputes.
- Researched and resolved billing discrepancies to enable accurate billing.
- Train vendors on how to use the self service invoicing platform.
TJ Maxx, TJX CompaniesPort Jefferson Station, NY
Customer Experience Coordinator
09.2019 - 10.2022
Job overview
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Developed strong rapport with customers and created positive impression of business.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Trained new employees on proper cash routines, procedures and requirements.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
HomeGoods, TJX CompaniesCommack , NY
Assistant Store Manager/Merchandise Manager
04.2002 - 10.2017
Job overview
- Mentored new sales associates to contribute to store's positive culture.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Supervised door to floor stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained focus during busy times and allocated tasks to employees to keep business running smoothly and employees focused.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Monitored and ordered store operating supplies on a monthly basis.
Education
Purdue Global University
Certification from Medical Billing And Coding
10.2021
Centereach High SchoolCentereach, NY
High School Diploma
06.1993
Skills
- Reliable and punctual
- Computer skills
- Teamwork
- Scheduling
- Staff Management
- Staff Supervision
- Cash Handling
- Key Performance Indicators (KPIs)
- Recruiting and Interviewing
- Employee scheduling
- Customer Interaction
- Conflict Resolution
Timeline
Billing Coordinator
Broadway National
10.2022 - Current
Customer Experience Coordinator
TJ Maxx, TJX Companies
09.2019 - 10.2022
Assistant Store Manager/Merchandise Manager
HomeGoods, TJX Companies
04.2002 - 10.2017
Purdue Global University
Certification from Medical Billing And Coding
Centereach High School
High School Diploma
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