Jennifer Saari
Felton,DE
Summary
Customer-oriented General Manager with 16 years of experience focused on increasing sales and business development. Adaptive and deadline-oriented with the capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering professionalism and compassion to current and potential customers. Highly proficient in ADP RUN payroll processing and new hire onboarding. Responsible employee is known for solving problems and building interdepartmental relationships. Accomplished in overseeing day-to-day business operations and fostering relationships with staff, customers, and clients for sustained business growth. A friendly employee with strong customer service and issue-resolution skills.
Overview
22
22
years of professional experience
Work History
General Manager
Pea Pod Ventures, LLC.
Felton, DE
09.2023 - Current
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Solved complex problems related to payroll processing quickly and efficiently.
- Onboarded new employees in time reporting and payroll systems.
- Processed payroll and payroll taxes in QuickBooks.
- Prepared daily bank deposits using Quickbooks software.
- Maintained accurate financial records using QuickBooks software.
- Inputted data into QuickBooks software system for bookkeeping purposes.
- Prepared bank deposits by compiling data from cashiers.
- Reconciled financial discrepancies by collecting and analyzing account information.
- Performed daily general ledger entries to record financial transactions accurately.
- Assisted with the preparation of month-end close activities including journal entries, reconciliations, accruals.
- Reviewed banking activity regularly to identify any irregularities or unauthorized transactions.
Service of Process Specialist
Incorporating Services Ltd.
Dover, DE
11.2022 - 09.2023
- Served court orders, summonses and subpoenas.
- Filed, faxed, copied and scanned documents and pictures into database.
- Served and verified court-ordered summons and subpoenas to corporations.
- Served all legal processes issued by court according to statutes and court rules.
- Created correspondence for clients in tracking documents.
- Maintained proper records relating to service of process.
- Remained highly organized and detail-oriented while working on several cases simultaneously.
- Displayed superior confidentiality in mail, telephone and in-person communications.
- Entered, organized and secured digital data for cases and billing records.
- Reviewed files to check for complete and accurate information.
- Retrieved requested files and delivered to appropriate personnel.
- Prepared outgoing packages for pickup by various delivery services.
- Analyzed production processes and identified areas of improvement.
Sales Representative
Forrest Fence
Felton, DE
03.2022 - 11.2022
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Fostered relationships with customers to expand customer base and retain business.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Demonstrated product features to align with customer needs.
- Adhered to company initiatives and achieved established goals.
- Used CRM database to track referral and appointment data.
- Developed key customer relationships to increase sales.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Collaborated with other sales team members to share selling strategies and gain new insights.
- Negotiated prices and set up contracts to finalize sales agreements.
Project Consultant
Brightside Exteriors
Dover, DE
03.2021 - 12.2022
- Coordinated with Production to understand project needs and provide needed support to meet targets.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Demonstrated product features to align with customer needs.
- Prepared and processed contracts and order forms for new and existing customers.
- Reorganized routes and schedules in territory to maximize efficiency.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed key customer relationships to increase sales.
- Worked with production teams to assess, update and optimize delivery dates for customers.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Knowledge of CRM - Job Progress
General Manager
Rebels Inc.
Dover, DE
11.2002 - 02.2021
- Prepared Pub business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Purchased adequate quantities of necessary inventory items, including food, beverages, equipment and supplies.
- Orchestrated positive customer experiences at all stages by overseeing every area of Pub operations.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each week.
- Investigated and integrated enhanced service and team management strategies to boost business profits.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Led and directed team members on effective methods, operations and procedures.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
- Organized special events in the Pub, including holiday parades, promotions and private parties.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Sales Representative
Breakthru Beverage
New Castle, DE
09.2014 - 09.2015
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Helped resolve client problems quickly with superior customer service.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Resolved warehouse issues that impacted sales and business outcomes.
- Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Implemented marketing and sales campaigns to effectively brand liquor and beer.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to Breakthru Beverage in the Kent County territory.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Built strong rapport with clients by understanding needs and clearly explaining products.
- Communicated with customers to understand needs and recommend appropriate solutions.
- Utilized effective communication and active listening skills to create client rapport to grow profitability.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Catered product launches specifically and successfully towards clientele to meet business objectives and support customer relations.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics for multiple liquor brands.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
Bank Teller
Dover Federal Credit Union
Dover, DE
06.2009 - 11.2010
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Assisted customers with compromised debit cards and issued new credentials.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Removed mutilated currency from circulation.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Provided customer records on demand, including account statements and copies of checks.
- Audited fellow teller currency to contribute to dual-control procedures.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Logged cashier's checks and other transactions to maintain accuracy of account records.
- Turned in excess cash to maintain drawer security.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Accessed computerized financial information to answer questions related to specific accounts.
Education
High School Diploma -
James H. Groves Adult Education
Woodside, De08-2004
Skills
- Business development and planning
- Relationship building
- Direct sales
- Solution selling
- Budgeting
- Inventory management
- Natural leader
- Operations management
- Performance Improvement
- Sales Closing
- Account Development
- Account Servicing
- Policies And Procedures
- Sales
- Payroll Processing
- Records Management
- Microsoft applications
- New employee processing
- ADP Run
- Skilled in Quickbooks
- Staff Supervision and Scheduling
Timeline
General Manager
Pea Pod Ventures, LLC.
09.2023 - Current
Service of Process Specialist
Incorporating Services Ltd.
11.2022 - 09.2023
Sales Representative
Forrest Fence
03.2022 - 11.2022
Project Consultant
Brightside Exteriors
03.2021 - 12.2022
Sales Representative
Breakthru Beverage
09.2014 - 09.2015
Bank Teller
Dover Federal Credit Union
06.2009 - 11.2010
General Manager
Rebels Inc.
11.2002 - 02.2021
High School Diploma -
James H. Groves Adult Education
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