Dedicated and meticulous office manager with several years of experience excelling at prioritizing, completing multiple tasks simultaneously, and achieving project goals. Flexible and focused team player with a unique skillset to streamline operations from within.
Overview
25
25
years of professional experience
Work History
IBHS Program Administrator/Manager
Philadelphia Mental health Clinic/Delaware Valley Children Center
Bucks
11.2012 - 08.2024
Worked as a BHRS TSS from 04/2009 through 09/2009.
Delaware Valley Children Center [Bucks] as a BHRS/IBHS Service Specialist from 11/2012 through 08/2019, then was promoted to IBHS Program Coordinator
In January 2024, I was promoted to IBHS Program Administrator over Philadelphia and Bucks sites.
As a Service Specialist, I managed a caseload of 150-250 clients.
As a Program Coordinator/Administrator, I managed a department of participants ranging from 450-600, ages 2 through 21.
Manage the IC for Behavioral Health Agency/Staffing. Work with insurance companies and ensure that the children receive the appropriate services. Working with CBH and Magellan Bucks.
Managing Staff, training, and certifications by the PA Guidelines • Supervising the IBHS department [8 employees under me] • Payroll, employee scheduling, training, and discipline • Working with doctors, psychologists, psychiatrists, schools, and families to keep services authorized and properly utilized
Facilitated ITMS and made sure goals were being met with treatment plans.
Daycare Director
Children Garden Childcare
09.2010 - 11.2012
Managed the entire center, including payroll, employee scheduling, training, and discipline, while ensuring quality care according to the Department of Public Welfare.
Homemaker
Domestic Engineer
Bensalem, PA
02.2009 - 07.2010
Managed daily household schedules, childcare, and household responsibilities.
Lead Infant Teacher/Lead Preschool Teacher
Bright Horizons Family Solutions
Bensalem, PA
10.1999 - 02.2009
Trained and scheduled employees, managed classrooms of infants and preschoolers, maintained safety procedures, and ensured quality care according to NAEYC.
Education
Medical Assistant -
CHI Institute
Philadelphia, PA
05.2010
Associates in Arts -
Community College of Philadelphia
06.2004
High School Diploma -
Little Flower Catholic High School for Girls
06.1997
Skills
Meeting facilitation
Resource Coordination
Logistics Oversight
Budget Administration
Policy Implementation
Performance standards and analysis
Strategic leadership
Customer service experience
Policy and procedure improvements
Budget coordination
Student Records Management
Group and individual instruction
Child Development
Staff Development
Compliance Management
Organizational Leadership
Personnel Supervision
Timeline
IBHS Program Administrator/Manager
Philadelphia Mental health Clinic/Delaware Valley Children Center
11.2012 - 08.2024
Daycare Director
Children Garden Childcare
09.2010 - 11.2012
Homemaker
Domestic Engineer
02.2009 - 07.2010
Lead Infant Teacher/Lead Preschool Teacher
Bright Horizons Family Solutions
10.1999 - 02.2009
Medical Assistant -
CHI Institute
Associates in Arts -
Community College of Philadelphia
High School Diploma -
Little Flower Catholic High School for Girls
Similar Profiles
Latasha S. MillerLatasha S. Miller
Senior Service Specialist at Philadelphia Mental Health CenterSenior Service Specialist at Philadelphia Mental Health Center
Facilities & Procurement Specialist at Philadelphia Mental Health Care CenterFacilities & Procurement Specialist at Philadelphia Mental Health Care Center