Jennifer Salas
Houston,TX
Summary
To obtain a customer service representative position in a growing and innovative company. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Barista
Kim’s Teahouse
06.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Mechanic Assistant
Oscar Salas’s Mechanic Shop
11.2017 - 12.2018
- Promoted shop safety by cleaning work areas and removing hazardous materials
- Assisted in ordering parts from vendors, ensuring availability of materials for upcoming jobs.
- Maintained detailed records of repairs and services to support warranty claims.
- Ensured customer satisfaction by providing timely updates on repair status.
- Answered customer questions and helped resolve various concerns.
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
Education
Associate Of Arts -
CyFair Lone Star College
Houston, TXMayde Creek High School
Houston, TX05.2023
Skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Kim’s Teahouse
06.2022 - Current
Mechanic Assistant
Oscar Salas’s Mechanic Shop
11.2017 - 12.2018
Associate Of Arts -
CyFair Lone Star College
Mayde Creek High School