Jennifer Salinas-Bravo
Lilburn,GA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Benefits Advisor
Aflac
03.2024 - Current
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Developed custom benefits packages tailored to individual employee needs, boosting overall job satisfaction rates.
- Collaborated with HR team to create and implement wellness programs that improved employee health and productivity.
- Facilitated seamless transitions during mergers or acquisitions by coordinating efforts between multiple departments and benefit providers.
- Leveraged data analysis skills to monitor usage patterns within various benefit programs, identifying areas for potential improvement or cost savings.
- Saved company resources by efficiently utilizing office supplies and equipment, identifying cost-saving opportunities where possible.
- Streamlined invoice processing workflows, reducing processing time and increasing overall accounts payable efficiency within the department.
- Maintained an accurate filing system for easy access to essential documents when needed, improving overall office organization.
- Provided administrative support to multiple departments as needed, demonstrating flexibility and adaptability within a dynamic office environment.
- Managed calendars and scheduled appointments for multiple supervisors, resulting in better time management across the team.
- Reduced errors in data entry by implementing a thorough proofreading process, ensuring the accuracy of information.
- Prepared detailed reports on various projects, allowing management to make informed decisions based on accurate data analysis.
- Contributed to a positive work environment through effective communication skills and proactive problem-solving abilities.
Receptionist/Bilingual Customer Service Specialist
Allstate Insurance Co
02.2022 - 03.2024
- Resolved customer complaints and issues in a timely and professional manner
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Managed high call volumes while maintaining professionalism under pressure, earning recognition for exceptional performance and dedication to customer service.
- Provided accurate and helpful information to customers regarding insurance policies and services
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained accurate records and book keeping
- Consistently exceeded customer satisfaction targets, with a 95% customer satisfaction rating
- Resolved complex customer complaints and issues, resulting in increased customer loyalty and retention
- Demonstrated strong product knowledge and technical skills, accurately answering customer questions and resolving issues related to insurance policies and claims
- Collaborated with internal teams to resolve issues and improve processes, contributing to a 25% reduction in customer complaints
- Developed strong relationships with customers, increasing repeat business and referrals
Retail Sales Associate, Fulfillment operations
Bed Bath and Beyond
07.2020 - 01.2022
- Processed customer orders, including picking, packing, and shipping products
- Managed inventory levels, including receiving and stocking merchandise
- Maintained accurate records of inventory, sales, and customer transactions
- Provided exceptional customer service, responding to customer inquiries and resolving issues
- Operated cash register and processed transactions accurately
- Maintained store appearance and organization, including cleaning and stocking shelves
- Consistently met or exceeded operational goals, including order accuracy, productivity, and quality standards
- Developed strong relationships with customers, resulting in increased loyalty and retention
- Successfully managed cash register operations, processed transactions, and handled customer payments accurately
- Demonstrated adaptability and flexibility in responding to changing priorities and workload demands
- Maintained a high level of product knowledge, making recommendations to customers and driving sales growth
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Sales Representative
Metro By T-Mobile
10.2019 - 07.2020
- Sold and serviced wireless plans, devices, and accessories to customers
- Built and maintained strong relationships with customers, identifying and addressing their needs
- Processed sales transactions accurately and efficiently
- Managed inventory levels, including receiving and stocking merchandise
- Provided exceptional customer service, responding to customer inquiries and resolving issues
- Participated in training and sales meetings to stay up-to-date on products and services
- Consistently met or exceeded sales targets, with an average sales increase of 15% over the course of the year
- Developed strong relationships with customers, resulting in increased customer loyalty and retention
- Successfully upsold and cross-sold products and services, resulting in increased average transaction value
- Demonstrated strong product knowledge, making recommendations to customers and resolving issues
- Maintained accurate records of sales transactions, customer interactions, and inventory management
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Education
Bachelor of business administration - Finance
Georgia Gwinnett College
05.2025
High School Degree -
Central Gwinnett High School
05.2019
Skills
- Fluent in 2 languages
- Communication relations
- Software Skills
- Problem Solving & analytical
- Customer Service & Sales 3 Years
- Adaptability & flexibility
- P&C Licensed
- Benefits Administration
- Employee Relations
- Records Maintenance
- Teamwork and Collaboration
- Organization and Time Management
Timeline
Benefits Advisor
Aflac
03.2024 - Current
Receptionist/Bilingual Customer Service Specialist
Allstate Insurance Co
02.2022 - 03.2024
Retail Sales Associate, Fulfillment operations
Bed Bath and Beyond
07.2020 - 01.2022
Sales Representative
Metro By T-Mobile
10.2019 - 07.2020
Bachelor of business administration - Finance
Georgia Gwinnett College
High School Degree -
Central Gwinnett High School