Jennifer Salk
BIG LAKE,MN
Summary
Multi-tasking Manager well-known for creating positive environments where employees can thrive and succeed. Quick and effective at decision making and maintaining excellent customer service throughout the sales process. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication skills.
Seasoned general manager with exemplary skills in bartending, waitressing, and cooking. Engaging personality and service-driven background coupled with knowledge of oveall restaurant positions. Seeking opportunity to build success with exciting organization.
- Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
General Manager
Nordic Brew Pub
Monticello, MN
04.2022 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Kitchen Manager
Keller Lake Commons Assisted Living Facility
Big Lake, MN
06.2020 - 04.2022
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Oversaw food preparation and monitored safety protocols.
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
General Manager
American Buffalo Legion Post 270
Buffalo, MN
01.2019 - 05.2020
- Managed new marketing implementations, employee reviews, training, schedules
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Trained, coached and mentored staff to ensure smooth adoption of new point of sales system
- Discovered areas of improvement by generating weekly operational and sales reports
- Worked directly with executive board, kitchen manager, and marketing department to brainstorm, discuss strategy on how to increase sales in updated event hall
- Coordinated and booked all event hall functions, including business meetings, funerals, weddings and fundraising activities
- Scheduled and planned all entertainment and special event promotions
- Maintained all employee scheduling
- Assisted with payroll and general book keeping
- Trusted key holder
- Was placed on club checking account to maintain prompt payments to suppliers as needed
- Identified and capitalized on community business opportunities with effective networking
Manager
Drake O'Neill's American Irish Pub
Otsego, MN
05.2018 - 12.2018
- Immediately addressed issues with customers so that they could be successfully resolved.
- Strengthened existing customer relationships through extensive communication.
- Processed cash and credit payments rapidly and accurately.
- Actively pursued personal learning and development opportunities.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Cleaned and organized the store, including the checkout desk and displays.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Assisted customers with food selection, inquiries and order customization requests.
Sous Chef
Pour Wine Bar & Bistro
Champlin, MN
06.2014 - 12.2018
- Planned and directed food preparation in a fast-paced environment.
- Plated in an attractive manner according to restaurant standards.
- Acted as head chef when required to maintain continuity of service and quality.
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
- Maintained high standards of cleanliness and sanitation.
- Monitored temperature of cases, shelves and storage areas and reported failures to the manager.
- Weighed and labeled products.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Offered enthusiastic and personable service to all customers.
- Assisted co-workers whenever possible.
- Maintained an atmosphere of enthusiastic customer service.
- Carried out supervisory responsibilities in accordance with company policies and applicable laws.
- Maintained complete knowledge of restaurant menu, including daily specials.
Kitchen Manager
Elk River American Legion
Elk River, MN
07.2016 - 07.2017
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Coordinated and organized all restaurant inventory.
- Helped general management develop prices based on inventory costs and portion sizes.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maximized quality assurance by completing frequent checks of the line.
- Hired and managed all kitchen staff.
- Oversaw food preparation and monitored safety protocols.
- Developed sales and profit margin plans.
- Created and implemented an action plan to address cost control issues.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Resolved guest complaints quickly and efficiently.
- Verified cash drawer against the day’s receipts.
- Updated daily logs, computer tracking systems and other relevant documentation.
- Developed and maintained positive working relationships with others to reach business goals.
Education
Business Management
Elk River Business School
Elk River, MNHigh School Diploma - General
Hunterdon Central Regional High School District
Flemington, NJ1990
Skills
- Staff management
- Verbal and written communication
- Operations management
- Goal-oriented
- POS systems knowledge
- Active listening skills
- Customer-oriented
- Motivated team player
- Planning and organization
- Creative problem solver
- Customer expectations management
- Quick learner
- Skilled problem solver
- Trusted key holder
- Natural leader
- Cash handling and management
- Positive and friendly
- Excellent work ethic
- Self-motivated
- Strong verbal communication
- Extremely organized
- Staff development
- Recruiting and Hiring
Certification
Food Manager Certificate NO. FM92830
PCA/CFSS Support Certificate NO. CFSSPCA92223420210312
All Educare classes have been completed forPCA
Timeline
General Manager
Nordic Brew Pub
04.2022 - Current
Kitchen Manager
Keller Lake Commons Assisted Living Facility
06.2020 - 04.2022
General Manager
American Buffalo Legion Post 270
01.2019 - 05.2020
Manager
Drake O'Neill's American Irish Pub
05.2018 - 12.2018
Kitchen Manager
Elk River American Legion
07.2016 - 07.2017
Sous Chef
Pour Wine Bar & Bistro
06.2014 - 12.2018
Business Management
Elk River Business School
High School Diploma - General
Hunterdon Central Regional High School District
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