Hi, I’m
Jennifer Salter
Corporate Educator
Fort Collins,CO
Summary
Corporate training professional with proven track record of delivering impactful learning experiences. Adept at developing and implementing training programs that drive team collaboration and achieve results. Renowned for flexibility and reliability, consistently meeting organizational needs with effective instructional strategies.
Overview
14
years of professional experience
Work History
Cornerstone Home Lending, Inc./CCB
Corporate Educator
03.2016 - Current
Job overview
- Responsible for coordinating and delivering consistent quality learning experiences to ALL new and current team members
- The scope of learning materials ranges from process- and system-specific training to general industry overviews
- Develop or modifies training and classroom material programs for new hire, Learning Management System and applications, and any additional projects and/or programs as assigned
- Acts as a training consultant to front-line leaders on various training, performance, and change management needs of the organization
- Provides leadership to new employees during new hire orientation training
- Conducts needs assessments, identifies solutions, and designs training strategies for individual projects, including strategic initiatives
- Develops and implements measurement and evaluation strategies
- Manages training projects from start to finish with little direction
- Maintained meticulous records of employee training progress, ensuring compliance with industry-specific regulations and accreditation requirements.
- Optimized learning experiences by incorporating diverse instructional methods and multimedia tools.
- Customized off-the-shelf training materials to meet unique business requirements, maximizing relevance while minimizing development costs.
- Facilitated train-the-trainer sessions, enabling internal subject matter experts to deliver targeted workshops within their respective departments.
- Delivered high-impact presentations at industry conferences, positioning the company as a thought-leader in corporate training.
- Spearheaded the creation of an online learning portal that provided employees with access to relevant courses anytime, anywhere.
- Conducted thorough needs assessments to identify skill gaps and tailor training content for maximum impact.
- Mentored junior trainers, contributing to their professional growth and development.
- Developed comprehensive user manuals and job aids, increasing self-sufficiency among end-users of enterprise software applications.
- Collaborated with cross-functional teams to develop training materials aligned with company objectives.
- Trained and mentored over 1100 new personnel hired to fulfill various roles.
Argentum Fulfillment Services, LLC
Operations Manager/Producing Manager
01.2013 - 01.2016
Job overview
- Manage pipelines for all the teams to ensure we are meeting client SLA’s
- Manage own pipeline of up to 20 files per month
- Responsible for daily production and quality of work performed
- Provide timely reporting to clients to communicate findings and/or exceptions
- Manage weekly trend reporting to identify common errors
- Create and maintain Policies and Procedures for Operations
- Responsible for discovery calls with potential clients, as well as on boarding of new clients
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Kroll Factual Data
Operation Manager
01.2011 - 01.2013
Job overview
- Managed and performed the work for the following teams: QA – Prefunding Quality Assurance and QC - Post Funding Quality Control
- Performed a comprehensive pre-funding review of mortgage loans
- Verified information within a mortgage loan file to make certain client has a sellable loan
- Responsible for the review of loans that have defaulted, or are in the process of defaulting for misrepresentation, using lender guidelines and overlays
- Responsible for the review of loans that have been issued a demand letter from the GSE’s
- Review is based solely on the reason for repurchasing
- Single point of contact for all clients on the above teams
- Managed pipelines for all the teams to ensure we are meeting client SLA’s
- Responsible for daily production and quality of work performed
- Provided timely reporting to clients to communicate findings and/or exceptions
- Managed weekly trend reporting to identify common errors
- Created and maintains Policies and Procedures for Operations
- Liaison between QA/QC Team and Programming, IT, Product Development, Sales and Executive Team for QA/QC Team
Education
Texas Women’s UniversityDenton, TX
Kinesiology
01.1995
Skills
- Prioritization
- Ethics and compliance
- Team leadership
- Complex Problem-solving
- Scheduling and planning
- E-learning design
- Operations management
- Staff training and development
- Cross-functional coordination
- Interdepartmental collaboration
- Customer focus
- Virtual training
- Task delegation
- Documentation and reporting
Career Summary
I bring 26 years of expertise in Mortgage Operations, Quality Assurance, and Control, along with 9 years of experience as a Corporate Educator, driving knowledge and process improvement within organizations.
Timeline
Corporate Educator
Cornerstone Home Lending, Inc./CCB
03.2016 - Current
Operations Manager/Producing Manager
Argentum Fulfillment Services, LLC
01.2013 - 01.2016
Operation Manager
Kroll Factual Data
01.2011 - 01.2013
Texas Women’s University
Kinesiology
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