Jennifer Salvatore

CITY OF CHARLOTTE

CHARLOTTE, NC

05.2018 - Current

Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Organized and coordinated the daily activities of terminal operations staff.
Hired, trained and supervised terminal personnel to meet and exceed customer expectations.
Managed the daily operations of an airport, ensuring efficient and safe operations.
Organized and facilitated training sessions for new employees regarding safety protocols and procedures.
Drafted reports detailing findings from investigations into any accidents or incidents occurring at the airport.
Supervised staff in the performance of their duties, providing guidance as needed.
Conducted safety inspections of equipment and facilities used in airport operations.
Monitored progress by establishing plans, budgets and measuring results.
Resolved customer complaints related to their experience at the airport in a professional manner.
Formed and sustained strategic relationships with clients, especially our vendors.
Provided customer service assistance to passengers, including directing them to appropriate resources or personnel.
Responded quickly to emergency situations by taking appropriate action while following established protocols.
Leveraged Excel skills to input and compile data gathered from various sources.
Maintained updated knowledge through continuing education and advanced training.
Planned and completed group projects, working smoothly with others.