Jennifer Samaga
Phoenix,AZ
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Overview
27
27
years of professional experience
8
8
years of post-secondary education
Work History
Healthcare Recruiter
ProLink
Phoenix, Arizona
10.2023 - 07.2024
- Building a pipeline of health care professionals using strategies such as referrals, social media, and job postings
- Meet daily, weekly, and monthly metrics
- Utilize Microsoft word, excel, outlook, etc
- Scheduling interviews, phone screen interviews
- Always Upholding a maximum of 5 nurses
- Connecting and understanding the customers' needs and fulfilling them with the best candidates
- Work closely with payroll and compliance team to address any challenges or issues in a timely manner.
Registered Behavior Technician
Hopebridge
Tempe, AZ
06.2021 - 09.2023
- Provide 1:1 client therapy for children with autism ages 2-10 in a classroom setting and natural environment under the clinical direction of a Board-Certified Behavior Analysts
- Utilize Applied Behavior Analysis including DTT, PRT, FCT, and PECS to increase language, communication, appropriate social and play skills, cooperation skills, and self-help skills
- Observe and record client behavior and response data according to the prescribed Behavior Intervention Plan, skill acquisition plan, and behavior reduction protocols
- Maintain session progress notes on each client
- Submit billing, insurance, incident report forms, and all other required documents on time
- Implement and assist in the development of operationally defined targeted behaviors, goals, and treatment plans as identified in the Individualized Family Service Plan, and Individualized Program Plan with Board Certified Behavior Analysts
- Communicate confidently and professionally with parents, supervisors, behavior analysts, teachers, and other members of the client’s team as necessary
- Create a fun and positive environment while rewarding and encouraging patients to achieve their fullest potential.
Billing Counselor/Patient Account Rep
CHI Franciscan
Tacoma, WA
02.2010 - 01.2016
- Process authorizations and referrals through the Epic system to assist financially struggling patients
- Communicate with patients, insurance companies, and other departments to resolve patient accounts, and past due balances, and arrange payments or financial assistance
- Reconcile and maintain reports with multiple collection agencies
- Maintain quota and revenue reporting guidelines by responding to client account queries promptly and professionally
- Answer patient calls and provide accurate, satisfactory answers to their questions and concerns
- De-escalate situations involving dissatisfied patients, offering assistance and support in developing an effective repayment plan.
Billing Account Manager
Discover Live Chiropractic
Tacoma, WA
02.2003 - 01.2010
- Collect and record patient's personal and medical information
- Verify payment methods, including patient's health insurance coverage
- Medical billing on electronic and HCFA-1500, insurance verifications, patient billing, post insurance payments for Medicare, Blue Cross Blue Shield, Regence Blue Shield, L&I, personal injury, and general insurance companies
- Preparing treatment rooms before appointments, as needed
- Administer screening assessments, such as blood pressure tests, as needed.
Customer Service Rep II
HMO Blue Cross of Texas
San Angelo, TX
02.2000 - 01.2003
- Medical benefits coordinator, referrals for benefits and claims, account tracking for preferred clients such as Federal Employees and HMOs as well as out-of-state programs, medical billing, and claims processing.
Member Service Specialist
Regence Blue Shield
Tacoma, WA
02.1997 - 01.2000
- Medical benefits coordinator, referrals for benefits and claims, account tracking for preferred clients, medical billing, and claims processing.
Timeline
Healthcare Recruiter - ProLink
10.2023 - 07.2024
Registered Behavior Technician - Hopebridge
06.2021 - 09.2023
Pierce College - Associate of Arts, Social Service Mental Health
08.2015 - 08.2019
Pierce College - High School Diploma,
01.2015 - 08.2015
Billing Counselor/Patient Account Rep - CHI Franciscan
02.2010 - 01.2016
Billing Account Manager - Discover Live Chiropractic
02.2003 - 01.2010
Customer Service Rep II - HMO Blue Cross of Texas
02.2000 - 01.2003
Member Service Specialist - Regence Blue Shield
02.1997 - 01.2000
Washington High School - High School Diploma,
09.1992 - 06.1996
Education
High School Diploma -
09.1992 - 06.1996
High School Diploma -
01.2015 - 08.2015
Associate of Arts - Social Service Mental Health
08.2015 - 08.2019
Skills
- Medical terminology knowledge
- Creative problem solving
- International sales support
- Staff education and training
- Account management
- Multi-line phone talent
- Professional telephone demeanor
- Good Telephone Etiquette
- Data Entry
- Problem-Solving
- MS Office
- Active Listening
- Teamwork and Collaboration
- Excellent Communication
- Training and Development
- Cultural Awareness
- Decision-Making
- First Aid/CPR
- Written Communication
- Dependable and Responsible
- Self-Motivated
- Planning and Coordination
- Benefits and compensation
- Candidate Sourcing
- Talent management
- Pre-Employment Screening
- HIPAA expert
- Applicant Tracking Systems
- Training and mentoring
- Organizational Development
- Critical Thinking
- File and records management
- Contract Negotiation
- Training development
- Recruitment
- Attention to Detail
- Wages and salary
- Team Building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Social Service Mental Health
- RBT - Registered Behavior Technician
- First Aid/CPR Certified
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Work-life balanceCompany CultureHealthcare benefits401k matchFlexible work hoursWork from home optionPaid time offCareer advancementPaid sick leavePersonal development programs4-day work weekSummary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.