Jennifer Sample
Apache Junction,AZ
Summary
Seasoned Operations Manager and talented leader with 25 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
13
13
years of professional experience
Work History
Operations Manager
JP Morgan Chase
01.2011 - Current
- Manage and oversee Phoenix Wholesale Lockbox Site along with User Acceptance Team
- Point of Contact and Communication Lead for senior leaders regarding any unplanned system issues/outages
- Supervise operations staff and ensure employees are compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversee hiring, onboarding and training of new hires to fulfill business requirements.
- Mange day to day production in high pace environment that is ever changing
- Ensure teams are well informed of any changes that will impact their daily workflow
- Manage multi million dollar budget
- Ensure all procedures are followed and no risk is introduced into the business
- Approve all system enhancements and outages for the network
- Skilled at making on the spot decisions and ensuring client is always kept in mind
- Cultivate and strengthen lasting client relationships using strong issue resolution and dynamic communication skills.
- Encourage the team to participate in all DEI events and to bring their whole self to work each day
- Work closely with the Technology, Product and peer sites for any system updates, client issues or enhancements needed
- Manage over 300 client relationships
- Analyze and report on key performance metrics to senior management.
Education
GED -
Barry Goldwater High School
Phoenix, AZ05.1996
Skills
- Smart Remit OPS Lead
- Incidents Management
- Business Planning
- Process Improvement
- Customer Service
- Production
- Performance Monitoring
- Performance Reporting
- Budgeting and Forecasting
- Project Planning and Development
- Client Relationships
Timeline
Operations Manager
JP Morgan Chase
01.2011 - Current
GED -
Barry Goldwater High School
Similar Profiles
Lisa Olivia GrenviczLisa Olivia Grenvicz
Private Client Banker at JP Morgan Chase & Company (Chase Bank)Private Client Banker at JP Morgan Chase & Company (Chase Bank)
Taylor SimsTaylor Sims
Client Services Specialist & Associate Banker at JP Morgan Chase & Chase BankClient Services Specialist & Associate Banker at JP Morgan Chase & Chase Bank
Miranda GuerreroMiranda Guerrero
Associate Banker Market Expansion at Jp Morgan Chase ChaseAssociate Banker Market Expansion at Jp Morgan Chase Chase
Mahesh TelgadiMahesh Telgadi
Team Leader at JP Morgan Chase pvt LtdTeam Leader at JP Morgan Chase pvt Ltd
Monica SalazarMonica Salazar
Account Executive at PaychexAccount Executive at Paychex