Jennifer Samuels
Augusta,GA
Summary
Seasoned Machine Operator offering 10+ years of experience in high-volume assembly line production for injection molding industry products, along with metal fabrication. Knowledgeable in the use of equipment, tools, and safety standards.
Knowledgeable and dedicated customer service professional with extensive experience in the products and services industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Industrious administrative team member with proven organizational, time management, and multitasking abilities in settings. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manages records and financial processes.
Overview
27
27
years of professional experience
Work History
Machine Operator
Rekord Structures
Washington, GA
08.2023 - Current
- Set up and operate machine tools to produce precision parts and instruments.
- Monitor the feed and speed of machines during the machining process.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Adjust machine settings to complete tasks accurately.
- Troubleshoot malfunctions in equipment or processes.
- Load raw materials into machines according to specified measurements.
Machine Operator
Thomson Plastics
Thomson , GA
01.2014 - 08.2023
- Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems.
- Set up and operated various machine tools and jigs to produce precision parts, maintaining awareness of approximate job completion times.
- Set appropriate stops and guides to specified lengths as indicated by scale, rule or template.
- Followed technical documentation, including tooling instructions and product specifications to determine and implement operational sequences.
- Maintained machines within work area, complying with company and OSHA safety rules and regulations.
Factory Production Worker
Kelly Services
Augusta , GA
10.2011 - 06.2013
- Shipped material and performed boxing, packing, labeling and preparation of any related documents.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Worked safely around moving machinery.
Customer Service Sales Representative
Sitel
Augusta, GA
01.2003 - 07.2008
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Delivered superior customer service to retain existing customers and attract future customers.
- Built and cultivated long-term quality relationships with clients by addressing needs and providing superior customer service.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Escalated concerns or problem calls to management staff.
- Answered questions with knowledgeable responses.
- Opened new accounts and documented personal, demographic and payment information in system.
Office Clerk Assistant
Samuels' Trucking Company
Thomson, GA
10.2000 - 12.2003
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Kept reception area clean and neat to give visitors positive first impression.
Office Clerk Intern
Medical College Of Georgia
Augusta, GA
07.1999 - 10.1999
- Sorted and organized materials such as physical files, tracking spreadsheets and reports.
- Answered incoming telephone calls, took down messages and provided information.
- Sorted and classified files according to content, purpose, user criteria and alphabetical or numerical order.
- Restocked office supplies and retrieved files for staff.
- Word-processed documents by editing, proofreading and scanning documents.
Office Clerk (Summer Job)
McDuffie County Sheriff's Office
Thomson, GA
05.1997 - 08.1997
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Associate of Science - Business Administration
Augusta Technical College
Augusta, GA9 1999
High School Diploma -
Thomson High School
Thomson, GA5 1997
BBA - Business Administration And Management
Strayer University
Augusta, GA10-2018
Skills
- Safety and compliance
- Assembly and production
- Manufacturing
- Equipment operation
- Production deadline management
- Assembly protocols
- Worksite safety
- OSHA guidelines
- Data Entry
- Customer Service
- Proofreading
- Word processing
- Front desk operations
- Greeting customers
- Professional communication
- Research abilities
- Verbal communication skills
- Documenting calls
- Recordkeeping
- Schedule Coordination
- Clerical support
- Mail Sorting
- Administrative Support
- Scheduling
- Microsoft Office
- Call handling
- Office Administration
- Office Management
- Supply Restocking
- Positive Attitude
- Filing and data archiving
- Front Office Management
Timeline
Machine Operator
Rekord Structures
08.2023 - Current
Machine Operator
Thomson Plastics
01.2014 - 08.2023
Factory Production Worker
Kelly Services
10.2011 - 06.2013
Customer Service Sales Representative
Sitel
01.2003 - 07.2008
Office Clerk Assistant
Samuels' Trucking Company
10.2000 - 12.2003
Office Clerk Intern
Medical College Of Georgia
07.1999 - 10.1999
Office Clerk (Summer Job)
McDuffie County Sheriff's Office
05.1997 - 08.1997
Associate of Science - Business Administration
Augusta Technical College
High School Diploma -
Thomson High School
BBA - Business Administration And Management
Strayer University
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