Jennifer Sanchez
Murfreesboro,TN
Summary
Experienced Manager and Leader with over 16 years of experience in a leadership role, whether it be in a clinic or a manager for a corporate company. Excellent reputation for resolving problems and improving customer satisfaction. As I have a vast experience with training team members to aid in their success. Over the years, my responsibilities have evolved which allows adaptability to change.
Being bilingual in Spanish and English allows me to be well-versed in many areas.
In the past, employers have described me as hard-working, a dedicated team member, trustworthy, and loyal.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Transition Manager
Viridian Dental Partners
Nashville , TN
11.2018 - Current
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Created methods to integrate functions, optimize processes and prepare staff through proactive training.
- Managed vendor accounts to update ownership for equipment, utilities, and dental supply companies.
- Organized and managed software transitions for five (5) clinics within the organization. Stayed on scheduled timeline of four (4) weeks per location.
- Trained all new hires on the practice management software and worked closely with HR to complete new hire on-boarding.
- Trained with existing team members on phone skills, treatment plan verbiage/presentation to increase treatment acceptance rate, and clinical training on four-handed dentistry.
- Revenue Cycle management: posting insurance payments. Ensuring all write offs and adjustments are allocated correct per EOB/patient account.
- Accounts Receivable: Audited patients' accounts for one (1) location and sent statements twice per month. Maintaining office AR at 99% collection rate in both patients' and insurance companies.
- Accounts Payable: Audited patients' accounts for over payments/credits and work closely with budget team to ensure payments go out monthly.
Lead RDA/Dental Insurance Coordinator
Priest Lake Dental/Montee & Montee Dental Co.
Nashville , TN
02.2011 - 11.2018
- Prepared rooms for patient treatment by cleaning/disinfecting and sterilizing tools and equipment. Followed OSHA guideline standards.
- Assisted dentists with four-handed dentistry, passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Supported dentists during procedures to restore teeth, like dental fillings, permanent crowns, and oral surgery.
- Oversaw clinical inventory and stayed under budget of 6% of offices' production.
- Promoted to Insurance Coordinator for front desk. Verified and input patients insurance.
- Calculated patient out of pockets and collected at 100% collection rate.
- Discussed treatment plans and financial options to help fit cost into their budget.
Front Desk Receptionist/Orthodontic Assistant
Vanderbilt Orthodontic Center
Nashville , TN
08.2012 - 03.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors a positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Collected patient copay's and past due balances.
- Assisted Dental Residents with orthodontic records and chair-side.
- Managed to work both front desk and clinical to handle day to day responsibilities.
Insurance Coordinator
Affordable Dental Center
Hermitage, TN
08.2010 - 04.2011
- Filed and tracked insurance claims and communicated claims status to patients.
- Verified insurance and communicated coverage to staff and patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Answered incoming calls to schedule with office providers.
- Checked patients in upon arrival and checked patients out upon dismissal. Collected co-pay's and past due balances as needed.
- Presented treatment plans and financial options to fit in patients budget.
- Confirmed appointments and updated appointments as needed.
Lead Registered Dental Assistant
Heartland Dental Care
Nashville, TN
06.2006 - 08.2010
- Prepared rooms for patient treatment by cleaning/disinfecting sterilizing clinical rooms, instruments, and equipment. I followed OSHA guideline standards.
- Supported dentists during procedures to restore teeth, like dental fillings, permanent crowns, and oral surgery.
- Took dental images following strict patient protection rules by mentioning risks during pregnancy. Places lead aprons per patient.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Documented patient dental health information, medical history and vital signs for future reference.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices
- Followed OSHA guideline standards.
Education
Dental Assistant - Dentistry With Radiology
Nashville Dental Society
Nashville, TN01.2007
High School Diploma -
Antioch High School
Antioch, TN05.2006
Skills
- Project Organization
- Vendor Selection/Customer Communication
- Employee Coaching and Motivation
- Managing Multiple Projects
- Performance Tracking and Evaluations
- Employee Performance Reviews
- Transition Management
- Scheduling and Coordinating
- Training existing staff members and new hires
- Accounts Receivables/Accounts Payable
- OSHA & HIPAA laws
Certification
First Aid/CPR Certified
Nitrous Oxide Monitoring
Timeline
Transition Manager
Viridian Dental Partners
11.2018 - Current
Front Desk Receptionist/Orthodontic Assistant
Vanderbilt Orthodontic Center
08.2012 - 03.2013
Lead RDA/Dental Insurance Coordinator
Priest Lake Dental/Montee & Montee Dental Co.
02.2011 - 11.2018
Insurance Coordinator
Affordable Dental Center
08.2010 - 04.2011
Lead Registered Dental Assistant
Heartland Dental Care
06.2006 - 08.2010
Dental Assistant - Dentistry With Radiology
Nashville Dental Society
High School Diploma -
Antioch High School
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