Summary
Overview
Work History
Education
Skills
Timeline
Generic

JENNIFER SANCHEZ

South Jordan

Summary

Diligent in support, leading data entry teams with keen eye for detail and high accuracy. Successfully managed multiple projects, ensuring timely and error-free data processing. Demonstrated expertise in team coordination and problem-solving.

Overview

13
13
years of professional experience

Work History

Data Entry Team Leader

Level Home
12.2023 - Current
  • Created and maintained network diagrams, server and operating system architecture diagrams, and installation and deployment procedures
  • Wrote a monthly sales report, updated it daily, and provided feedback on performance.
  • Developed a reputation for prompt, efficient service with a high level of accuracy, receiving top ratings for 14 months
  • Provided updates on devices and shipped said devices in a timely manner.
  • Reviewed, corrected, deleted, and re-entered data to eliminate duplication of data and maintain data integrity.

Email Support Representative

Purple Innovations LLC
06.2021 - 10.2023
  • Responded to customer requests for products, services and company information.
  • Identified and implemented correct solutions to client issues first-time around within established time limits.
  • Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
  • Utilized CRM software to track customer interactions, ensuring accurate documentation of all correspondence for future reference.
  • Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.

Customer Service

First Electronic Bank
02.2018 - 04.2021
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.

Nanny

Self-employed
02.2015 - 01.2018
  • Supported children in play activities, meals and snacks, hygiene and socialization.
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.

Technical Support

Alorica
03.2015 - 12.2017
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.

Customer Service Representative

Discover Card
08.2012 - 01.2015
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Delivered prompt service to prioritize customer needs.

Education

Biology -

Salt Lake Community College
12.2016

High School Diploma -

Granger High School
06.2012

Skills

  • Time management skills
  • Strong client relations
  • Efficient
  • Detail-oriented
  • Adaptability
  • Customer Service Oriented
  • Cleanliness
  • Organizational Skills
  • Call Documentation

Timeline

Data Entry Team Leader

Level Home
12.2023 - Current

Email Support Representative

Purple Innovations LLC
06.2021 - 10.2023

Customer Service

First Electronic Bank
02.2018 - 04.2021

Technical Support

Alorica
03.2015 - 12.2017

Nanny

Self-employed
02.2015 - 01.2018

Customer Service Representative

Discover Card
08.2012 - 01.2015

High School Diploma -

Granger High School

Biology -

Salt Lake Community College

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