Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
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JENNIFER SANCHEZ

SOUTH GATE,USA

Summary

I am a dynamic and results-driven professional with extensive experience at Disneyland Resort and Starbucks. I have proven expertise in team leadership and training, enhancing performance and customer satisfaction. I am an advanced, fluent Spanish speaker skilled in cash handling and delivering exceptional customer service, who exceeds service expectations and fosters a collaborative work environment. I am excited to utilize my skills as I become part of an amazing district, such as LAUSD.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Barista/Shift Lead

Disneyland Resort
Anaheim, USA
09.2023 - Current
  • Greet and communicate with customers to take orders, offer recommendations based on preferences, and accommodate allergy/diet restrictions.
  • Maintain a calm demeanor during high-volume periods and special events.
  • Organize workstations efficiently so that tasks can be completed quickly during peak hours.
  • Oversee the compliance with all food safety and sanitation practices.
  • Perform opening and closing procedures, such as counting the cash register, restocking, and cleaning.

Valet

Townepark Valet
Marina Del Rey , CA
10.2024 - 03.2025
  • Executed proper safety protocols for operating motor vehicles and managing customer belongings.
  • Delivered timely parking services, including valet, self-parking, and shuttle operations.
  • Strictly adhered to local laws governing safe vehicle operations.
  • Regularly communicated with management regarding service-impacting issues.
  • Anticipated customer needs, consistently exceeding expectations in service delivery.
  • Accurately documented license plate numbers and relevant vehicle information for all parked vehicles.

Barista

The Coffee Bean & Tea Leaf
La Palma, CA
01.2023 - 02.2024
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Controlled the line and crowd with quick, efficient service.
  • Maintained regular, consistent attendance, and punctuality.
  • Used the POS system to accurately enter orders and process payments.
  • Created a wide variety of hot and cold drinks in average shifts, with consistently positive customer satisfaction scores.

Shift Supervisor

Starbucks
Cerritos, CA
03.2017 - 12.2022
  • Deliver superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Assisted store management in meeting standards of service and quality in daily operations.
  • Operated cash registers, and handled cash and card transactions.
  • Delivered successful training to more than 30 employees during my tenure, educating them on successful work processes and productivity strategies.

Education

Pharmacy Technology -

Norwalk-La Mirada Adult School
Norwalk, CA
01.2023

South East High School -

South East High School
South Gate, CA
01.2015

Skills

  • Spanish Speaker-Advanced Fluent
  • Team Leadership
  • Training and Development
  • Vehicle Operation
  • Teamwork and Collaboration
  • Stockroom Upkeep
  • Cash Handling
  • Customer Service

Certification

California Board of Pharmacy Technician License, TCH 195666, 05/31/25

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Valet

Townepark Valet
10.2024 - 03.2025

Barista/Shift Lead

Disneyland Resort
09.2023 - Current

Barista

The Coffee Bean & Tea Leaf
01.2023 - 02.2024

Shift Supervisor

Starbucks
03.2017 - 12.2022

Pharmacy Technology -

Norwalk-La Mirada Adult School

South East High School -

South East High School

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