Summary
Overview
Work History
Education
Skills
Timeline
Server

Jennifer Sanchez

Hendersonville,NC

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Givens Estates. Proven ability to enhance guest experiences through effective communication and quality control. Recognized for fostering loyal customer relationships and efficiently managing high-volume dining environments while training new staff to uphold service excellence.

Overview

11
11
years of professional experience

Work History

Server

Givens Estates
07.2018 - 10.2018
  • Provided exceptional customer service to enhance dining experience.
  • Assisted in menu presentation and explained daily specials to guests.
  • Maintained cleanliness and organization of dining area for optimal guest comfort.
  • Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
  • Supported team members in achieving high standards of service quality.
  • Addressed guest inquiries and resolved complaints promptly to ensure satisfaction.
  • Increased repeat business through friendly and professional interactions with guests, remembering their preferences and dietary needs.
  • Consistently received positive feedback from guests on exceptional service, fostering a loyal customer base.
  • Coordinated private events at the bistro successfully, managing all aspects from reservations to menu customization.
  • Assisted in the training of new bistro servers, sharing valuable experience and effective techniques for providing exceptional service.
  • Set up tables according to special event requirements or guest requests while adhering to the restaurant's standards.
  • Enhanced customer satisfaction by providing efficient and attentive service in a high-paced bistro environment.

Server

Courtyard Marriott Hotel
02.2016 - 08.2018
  • Provided exceptional customer service to enhance dining experiences.
  • Assisted in menu knowledge to answer guest inquiries effectively.
  • Supported team by coordinating food and beverage orders promptly.
  • Maintained cleanliness and organization of dining area for optimal guest comfort.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery.
  • Adapted to changing priorities during peak service hours efficiently.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

House Supervisor

Self Employed Services
01.2008 - 08.2014
  • Supervised daily operations, ensuring compliance with healthcare standards and policies.
  • Coordinated patient admissions and discharges, optimizing workflow efficiency across departments.
  • Implemented staff scheduling strategies, enhancing coverage during peak hours to meet patient needs.
  • Trained and mentored junior staff, fostering a collaborative team environment focused on quality care.

Dietary Aide

Carolina Village Care Center
08.2010 - 05.2011
  • Assisted in meal preparation and service, ensuring adherence to dietary guidelines.
  • Supported kitchen staff by maintaining cleanliness and organization of workstations.
  • Delivered meals to residents, providing friendly and attentive service.
  • Monitored food inventory levels, reporting shortages to supervisory staff.

Education

High School Diploma -

Hendersonville High School
Hendersonville, NC
06-2011

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Beverage preparation
  • Hospitality service expertise

Timeline

Server

Givens Estates
07.2018 - 10.2018

Server

Courtyard Marriott Hotel
02.2016 - 08.2018

Dietary Aide

Carolina Village Care Center
08.2010 - 05.2011

House Supervisor

Self Employed Services
01.2008 - 08.2014

High School Diploma -

Hendersonville High School

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