Jennifer Sandoval
Auto Liability Adjuster
North Las Vegas,NV
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction and interdepartmental collaboration at Kemper Insurance. With a strong foundation in claims investigation and a teamwork mindset, my adaptability and bilingual abilities in Spanish have consistently improved operational efficiency and client retention across roles in the insurance and retail sectors.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Auto Liability Adjuster
Kemper Insurance
Henderson, NV
12.2022 - Current
- Managed a high volume of claims simultaneously, maintaining organization and efficiency under pressure.
- Developed expertise in various insurance software systems for efficient data management and reporting purposes.
- Improved customer satisfaction by promptly addressing and resolving auto liability claims.
- Enhanced interdepartmental collaboration by building strong relationships with colleagues from different functional areas within the company.
- Investigated losses and identified coverage issues.
- Negotiated settlements with claimants.
- Handled full in-depth auto coverage for non-standard claims.
Insurance Sales Agent
Freeway Insurance Agency
Las Vegas, NV
04.2016 - 12.2022
- Provided exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Increased sales by identifying client needs and recommending suitable health insurance products.
- Enhanced customer satisfaction by providing accurate and timely information on health insurance plans and benefits.
- Maintained up-to-date knowledge of industry trends, regulations, and competitor products to provide informed recommendations to clients.
- Finalized sales and collected necessary deposits.
- Generated leads through cold-calling, networking and other outreach methods.
- Improved client retention rates by conducting policy reviews and offering options for optimal coverage based on individual needs.
Courtesy Clerk
Smiths Food And Drug Store
Mesquite, NV
06.2014 - 04.2016
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
- Supported store operations by lending a hand in other departments as needed, demonstrating adaptability and teamwork.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
Education
No Degree - Medical Assisting
Northwest Career College
Las Vegas, NV 08.2017 - 05.2018
Skills
Timeline
Auto Liability Adjuster
Kemper Insurance
12.2022 - Current
No Degree - Medical Assisting
Northwest Career College
08.2017 - 05.2018
Insurance Sales Agent
Freeway Insurance Agency
04.2016 - 12.2022
Courtesy Clerk
Smiths Food And Drug Store
06.2014 - 04.2016