Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Sandoval

San Antonio,TX

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure, and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

24
24
years of professional experience

Work History

Floor Supervisor

Thrift Town
San Antonio, TX
09.2021 - 05.2024
  • Estimated project materials, time and staffing requirements based on work orders and job specifications.
  • Monitored performance of team members to develop optimization plans.
  • Maintained a clean, organized, and safe work environment at all times.
  • Supervised and evaluated staff performance, providing feedback and guidance as needed.
  • Presented and explained work orders to team.
  • Checked loaded materials compared to work orders for correctness.
  • Assessed job sites to determine work needed.
  • Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
  • Held staff meetings to share project information and address specific issues.
  • Collaborated with other departments to meet organizational objectives.
  • Performed daily opening and closing procedures according to established guidelines.
  • Monitored workers and reviewed completed work for proper performance.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Provided excellent customer service by responding promptly to inquiries from customers or team members.
  • Addressed employee issues and conflicts to provide input, feedback, and coaching.
  • Opened and closed store by counting cash, opening and closing cash registers and creating staff assignments.

Pawn Broker

Pawn Shop
Roswell, GA
04.2005 - 05.2015
  • Performed regular audits of stock levels within the shop.
  • Counted inventory routinely and produced reports for management detailing such information.
  • Replenished and arranged items to maintain appearance.
  • Ensured the store was kept clean, neat and organized at all times.
  • Assessed customers' needs, provided advice on product selection, and answered inquiries about products, prices, availability and credit terms.
  • Processed loan applications and determined appropriate loan amounts based on customer's financial information.
  • Set terms for loans and collateral, including rate, fee and expiration date.
  • Evaluated customer merchandise to make purchasing decisions for store.
  • Balanced daily takings against receipts issued to ensure accuracy of reported revenues.
  • Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
  • Explained store policies and procedures to customers and responded to questions about loan terms.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Created displays to promote new products or services offered by the store.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Followed applicable laws governing pawnbroking operations in the state and country.
  • Maintained accurate records of all transactions and inventory.
  • Monitored security cameras for suspicious activity throughout the store.
  • Negotiated loan repayment plans with customers when necessary.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Office Manager

Arco Meat company
Atlanta, GA
08.2000 - 04.2005
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Coded and entered daily invoices with in-house accounting software.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Managed office budget to handle inventory, postage and vendor services.
  • Maintained filing system for records, correspondence and other documents.
  • Managed office inventory and placed new supply orders.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.

Education

Churchhill
San Antonio, TX

Skills

  • Planning
  • Social perceptiveness
  • Friendly, positive attitude
  • Written communication
  • Customer relations
  • Problem resolution
  • Supervision and leadership
  • Self-Directed
  • Quick Book, Windows, Excel

  • Proficiency
  • Good Telephone Etiquette

Languages

Spanish
Professional

Timeline

Floor Supervisor

Thrift Town
09.2021 - 05.2024

Pawn Broker

Pawn Shop
04.2005 - 05.2015

Office Manager

Arco Meat company
08.2000 - 04.2005

Churchhill

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Jennifer Sandoval