Jennifer Sands

• Handled inbound and outbound logistics for North America, coordinating truckloads for medical, floral, and commercial refrigeration products
• Processed accounts payable, confirming taxes and shipping costs based on sales orders and uploading data into Microsoft Dynamics Great Plains for final VP approval
• Cross-trained team members on customer service relations, phone routing for sales, and logistics, ensuring smooth operation and adherence to administrative protocols
• Leveraged Microsoft Dynamics CRM to track and manage logistics, streamlining processes to improve service and operational efficiency.
• Maintained personnel records and updated internal databases to support document management.
• Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.

• Managed teams of up to 25 Front of House (FOH) and 45 Back of House (BOH) staff per shift, focusing on delivering exceptional guest service and operational efficiency
• Achieved and maintained 90% guest satisfaction rate by prioritizing quality and safety standards, contributing to overall health of restaurant
• Implemented cost-control measures by analyzing inventory trends, optimizing stock levels, and minimizing surplus to align with demand
• Enforced strict chemical storage protocols to ensure compliance with food safety regulations.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Carefully interviewed, selected, trained, and supervised staff.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Managed staff schedules and maintained adequate coverage for all shifts.

Greeted patients and provided required paperwork to facilitate services.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Ensured accurate and timely processing of patient data, supporting office's overall efficiency
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Supported office staff and operational requirements with administrative tasks.
• Called patients to confirm scheduled appointments day in advance.