Jennifer Sansone

• Increased client satisfaction by providing tailored business advice and strategies for growth.
• Improved operational efficiency for clients through detailed analysis of their current processes and recommending adjustments.
• Developed strong relationships with clients, ensuring trust and open communication throughout the advisory process.
• Identified new market opportunities for clients, fostering business expansion and increasing revenue potential.
• Evaluated organizational structures, recommending changes that streamlined operations and maximized resources.
• Reduced costs by identifying inefficiencies in client businesses and proposing targeted solutions.
• Recommended initiatives to improve performance and maximize return on sales incentives.
• Introduced new methods, practices, and systems to reduce turnaround time.

· Responsible for retaining and expanding a book of business for high profile customers.

· Master knowledge of products to serve the customer and develop their advertising for maximum performance.

· Responsible for creating a customer base for the print advertising, online advertising, and software sales.

· Provide value by engaging client understanding surrounding potential benefits of text and email marketing, online listings management, Search Engine Marketing, and Search Engine Optimization.

· Schedule, organize, and prioritize work to meet customer and product deadlines through proficient scheduling and organization.

· Mediate customers' concerns while analyzing the traffic on their account to ensure they are maximizing their benefit.

· Exceed monthly objectives based on both retention and software sales to solidify the company's footprint.

· Retained customers regarding specialty advertising, marketing, and software sales and exceeded quotas multiple years.

· Organized outbound customer calls in order to build value with the company and sell Yellow Pages advertising. This included online exposure, web sites, Google, Yahoo, Bing, and promoting benefits of bundling these products and services.

· Effectively tracked and utilized sales data against competitor pricing to create target listings.

· Managed territories which required analysis of the market, sales approach planning, program reviews, and budget allocation.

· Prepared layouts and background information as a basis for recommending advertising programs and listings arrangements to meet the needs of each business.

• Improved traffic flow by implementing efficient routing strategies and coordinating with various departments.
• Reduced transportation costs for the company by optimizing routes.
• Managed scheduling of shipments to meet customer expectations and reduce delays.