Jennifer Santamarina
Hollywood,FL
Summary
Organized and experieenced Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
10
10
years of professional experience
Work History
Office Manager
Legacy Plumbing Experts, LLC
10.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Reported to senior management on organizational performance and progress toward goals.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Construction Office Manager
Rapid Reconstruction Team, LLC
08.2018 - 09.2022
- Oversaw employee scheduling, timesheet management, and payroll processing to maintain accurate records.
- Provided administrative support during bidding processes by preparing documentation packages, tracking submissions, and communicating updates to relevant parties.
- Managed accounting invoices and billings, balanced accounts and created financial reports.
- Communicated with clients daily via emails, telephone, texting and social media.
- Managed vendor relationships to ensure timely delivery of materials and services at competitive prices.
- Established an organized database containing critical project information that streamlined decision-making processes across departments.
- Served as a liaison between construction teams and clients, addressing concerns and ensuring satisfaction throughout the project lifecycle.
- Enhanced communication between departments with regular meetings and detailed reports.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Evaluated employee records and productivity and submitted evaluation reports.
- Updated reports, managed accounts, and generated reports for company database.
- Completed weekly payroll for 10 employees.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Created reports, presentations and other materials for executive staff.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Customer Service Representatives
Sage Outsource
06.2014 - 07.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Hollywood Hills High School
Hollywood, FL06.2000
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Customer Relations
- Billing
- Payroll Processing
- Scheduling and calendar management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Office Manager
Legacy Plumbing Experts, LLC
10.2022 - Current
Construction Office Manager
Rapid Reconstruction Team, LLC
08.2018 - 09.2022
Customer Service Representatives
Sage Outsource
06.2014 - 07.2018
High School Diploma -
Hollywood Hills High School
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