Jennifer Santana
Woodside,NY
Summary
Experienced Service Coordinator committed to advocate and help Families and children in need, by providing families support and outstanding case management.
Overview
8
8
years of professional experience
Work History
Service Coordinator
ACP-EI
New York, NY
11.2017 - Current
- Aiding family and child with monitoring the referral. Confirming the child is receiving the best outcome as needed for evaluations. Advocating for parents rights, and the involvement of the family in the decision makings for the child Early intervention service plan.
- Assuring the child Early Intervention evaluations are completed in a timely matter, making sure the family understand the evaluations process, and rights of The Early Intervention Program.
- Collaborating with the family, therapists, and Regional official to ensure the best results and services for the child. As well as assistant during IFSP meetings, working on goals with family and providers, and insure all services are conducted at parent standards.
- Managing ongoing support by helping the family and child throughout the Early Intervention program process, during and after services, by providing outside resources, trust, open communication.
- Supporting and assistant parents transitioning to the department of education, by providing referral assistant to the school district, streamlining communication between the school district and families.
- Maintaining detailed case records, ensuring compliance with state regulations and confidentiality guidelines.
Assistant Manager
ETTO
Long Island City, NY
05.2016 - 11.2017
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Bachelor of Arts - Psychology
Queens College of The City University of New York
Flushing, NY01-2017
Minor - Anthropology
Queens College of The City University of New York
Flushing, NY01-2017
Skills
- Fluent in Spanish
- Adaptability and Flexibility
- Problem-solving abilities
- Excellent Communication
- Professionalism
Timeline
Service Coordinator
ACP-EI
11.2017 - Current
Assistant Manager
ETTO
05.2016 - 11.2017
Bachelor of Arts - Psychology
Queens College of The City University of New York
Minor - Anthropology
Queens College of The City University of New York
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