Jennifer Santiago
El Cajon,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Family Caregiver
Self
El Cajon, CA
08.2021 - Current
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted father with daily living needs to maintain self-esteem and general wellness.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Assisted with physical therapy to keep him stay strong.
Martian Laser Engraving
Ron Singer
Mira Mesa, CA
01.2021 - 08.2021
- Used machines to engrave customer items with desired wording and images.
- Measured and computed dimensions of lettering, designs or patterns to be engraved.
- Transferred image to workpiece using contact printer, pantograph stylus or stamp pad.
- Engraved high-quality designs on glass, metal and wood materials.
- Kept work areas organized, clean and free of hazards, promoting consistent productivity.
- Put final products together and efficiently organized items and packaging for shipment.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Processed customer adjustments to maintain financial accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recorded account information to open new customer accounts.
The Rambler Motel
Navidad Silva
Chula Vista, CA
01.2020 - 01.2021
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Coordinated audit tasks among night shift team members to cover front desk operations.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Provided quick, complete responses to guest requests and concerns to create pleasant stays.
- Closed daily accounts and submitted statements to leadership for ongoing financial reporting.
- Acted as manager on duty during overnight shift 4 times per week.
- Entered and updated sensitive customer information during check-ins and room changes.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Fox Racing Shox
Staffmark
El Cajon, CA
07.2019 - 12.2019
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Operated RF scanners to track merchandise and verify contents of containers.
- Identified, communicated and resolved issues to avoid disruptions in material movement.
- Observed safety procedures and practices to prevent injury.
- Calibrated equipment to maintain optimal performance.
- Sampled and tested final products to check conformance with production tolerances.
- Assisted quality assurance by inspecting items and removing defective parts.
- Completed durable assemblies and subassemblies with hand and power tools.
- Compared parts to stock lists and material parameters to check compliance and identify non-conforming parts.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Checked position and alignment of each component to prevent errors and minimize materials waste.
Property Manager
Self-employeed
San Diego, CA
02.2017 - 01.2019
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Trained and motivated leasing staff during bi-monthly trainings.
- Coordinated appointments to show marketed properties.
- Maximized rental income while minimizing expenses through effective planning and control.
- Kept properties in compliance with local, state and federal regulations.
Education
High School Diploma -
Grossmont High School
La Mesa06.1997
Skills
- Service Documentation
- Patient Ambulation
- Convalescence Support
- Client Transportation
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Cash Register Operations
- Customer Service and Assistance
Timeline
Family Caregiver
Self
08.2021 - Current
Martian Laser Engraving
Ron Singer
01.2021 - 08.2021
The Rambler Motel
Navidad Silva
01.2020 - 01.2021
Fox Racing Shox
Staffmark
07.2019 - 12.2019
Property Manager
Self-employeed
02.2017 - 01.2019
High School Diploma -
Grossmont High School
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