Jennifer Santiago

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• Coordinated patient treatment plans, ensuring clear communication between orthodontists and patients.
• Collaborated with insurance providers to verify coverage details and submit pre-authorizations
• Conducted thorough case presentations with families to ensure understanding of the treatment plan and its benefits.
• Monitored patient referrals and worked with referring dentists to maintain a steady stream of new patients
• Guided patients through their financial options while discussing treatments and offering flexible payment plans
• Gathered necessary diagnostic records
• Prepared patient X-rays and images for review by dentist.
• Scheduled and confirmed patient appointments.

• Coordinated patient scheduling and maintained accurate appointment records to optimize clinic efficiency.
• Supervised front office operations, ensuring compliance with HIPAA regulations and patient confidentiality standards.
• Trained and mentored new staff on customer service protocols and office procedures to enhance team performance.
• Resolved patient inquiries and concerns effectively
• Provided excellent customer service to patients and dental staff.
• Managed front desk operations, maintaining organization and ensuring all necessary paperwork was completed prior to appointments.
• Verified patient insurance eligibility and entered patient information into system.
• Answered incoming calls, scheduled appointments and ensured confirmations

• Assisted oral surgeons during procedures, ensuring patient comfort and safety.
• Prepared surgical instruments and maintained sterile environments in compliance with protocols.
• Educated patients on pre-operative and post-operative care instructions to promote recovery.
• Collaborated with dental staff to streamline scheduling and improve patient flow efficiency.