JENNIFER SANTOS
San Marcos,CA
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Accomplished, highly versatile, energetic and motivated leader with strong organizational and prioritization abilities.
Overview
17
17
years of professional experience
Work History
GENERAL MANAGER
Boudin
12.2020 - 06.2024
- Daily management and development of a crew of 35+
- Built sales in catering and retail store sales
- Trained all new hires to exceed company standards in customer service and food quality
- Managed both Front of house employees as well as Back of the house including all training
- Full spectrum ordering and weekly inventory
- Daily paperwork completed with exceptional attention to detail
- Strategic planning abilities
- Review and set store level weekly budget and goals as well as quarterly P&L to determine areas of strength and weakness and adjust as needed
- Exceptional scheduling abilities obtaining the areas best labor percentages
- Minimized employee turnaround by providing a safe, fun and productive environment.
GENERAL MANAGER
Black Bear Diner
09.2016 - 12.2020
- Opened new 5,500-square-foot, 165-seat restaurant
- Recruited and Trained 77 staff for a new store opening
- Organized and directed worker training programs to achieve both good guest and employee satisfaction
- Review financial statements, sales and activity reports and other performance data to determine need for cost reduction and program improvement
- Implemented product-marketing strategies including advertising campaigns or sales promotions exceeding restaurant sales goals by 15%
- Increased store scores based on corporate surveys and social media by 25%+
- Cut annual employee turnover from 75% to 6%
- Exceeded restaurant sales goals by 15%.
RESTAURANT SERVER
Black Bear Diner
01.2012 - 09.2016
- Ensure positive guest experience
- Monitor food presentation
- Check frequently to be sure guests are enjoying their meal and take action to correct and problems
- Work closely with other wait staff and the kitchen to ensure the restaurant is operated efficiently
- Performed opening, closing and shift change duties accurately to keep restaurant working smoothly and ready to meet all customer needs.
MANAGER SERVER
Marie Callender's Restaurant & Bakery
06.2007 - 06.2011
- Performed wait staff duties
- Managed wait staff of 20, serving 40 tables daily
- Ensured a clean environment to exceed health department requirements
- Oversaw food production and plate presentation
- Trained incoming staff regarding restaurant's practices, culture and procedures
- Maintained exceptional customer service.
Education
HIGH SCHOOL DIPLOMA -
Valley High School
01.2004
Skills
- English
Leadership and team building
Problem Resolution
Operations Management
Team Player
Efficient multi-tasker
Effective leader
Time Management
Training and coaching
Team Leadership
Customer Relations
Training and Development
Employee Scheduling
Verbal and written communication
Projects
Extra accolades for involvement in HR projects and team building Leadership Customer service Training Problem solving Administrative P&L Team building Communication Compliance
Timeline
GENERAL MANAGER
Boudin
12.2020 - 06.2024
GENERAL MANAGER
Black Bear Diner
09.2016 - 12.2020
RESTAURANT SERVER
Black Bear Diner
01.2012 - 09.2016
MANAGER SERVER
Marie Callender's Restaurant & Bakery
06.2007 - 06.2011
HIGH SCHOOL DIPLOMA -
Valley High School