Jennifer Santos
North Kingstown
Summary
Professional program management specialist with proven track record of overseeing complex projects and optimizing team performance. Known for collaborative approach and delivering consistent results under dynamic conditions. Skilled in project coordination, resource allocation, and problem-solving to drive program success.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Assistant Program Manager
Health Fitness
Smithfield, RI
09.2023 - Current
- Coordinated program schedules to enhance operational efficiency and meet organizational objectives.
- Developed training materials for staff, improving onboarding processes and knowledge retention.
- Facilitated communication between cross-functional teams, ensuring alignment on project goals and timelines.
- Analyzed program performance metrics to identify areas for improvement and implement effective solutions.
- Mentored junior team members, fostering a collaborative environment and enhancing skill development.
- Streamlined reporting processes, reducing turnaround time for data collection and analysis.
- Managed budget allocations for various programs, optimizing resource utilization while maintaining service quality.
- Ensured long-term program sustainability by regularly evaluating progress against strategic goals, adjusting tactics as needed to maintain momentum and achieve desired results.
- Collaborated with internal departments to streamline workflows, increasing overall organizational efficiency within the program framework.
- Led cross-functional teams in executing complex projects, consistently meeting deadlines and exceeding quality standards.
- Stayed current on industry trends and best practices, incorporating new ideas into the program to maintain relevance in a competitive market.
- Established clear performance metrics for all aspects of the program, enabling informed decision-making based on measurable outcomes.
- Developed effective relationships with stakeholders to ensure alignment of goals and expectations for program success.
- Coordinated outreach efforts to raise awareness about the program''s offerings within the community or target audience groups.
- Evaluated program performance regularly, identifying areas for improvement and adjusting strategies accordingly.
- Implemented data-driven decision-making processes, enhancing overall program effectiveness and results.
- Increased stakeholder satisfaction by maintaining open lines of communication and promptly addressing concerns or issues as they arose.
WEB BASED PERSONAL TRAINER
WELLO/MOXIE/ARKETA
09.2012 - Current
- Developed personalized fitness programs tailored to individual client goals and needs.
- Implemented innovative training techniques to improve client retention and satisfaction rates.
- Streamlined scheduling processes using digital platforms, enhancing operational efficiency for team workflows.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Designed specific workout systems for individual clients based on performance ability.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Conducted regular assessments to monitor client progress and adjust training strategies accordingly.
- Led group training sessions, fostering a motivating environment for participants at all skill levels.
Medical Office Representative
Aspire Dermatology
Middletown, RI
09.2023 - 08.2024
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Implemented process improvements that reduced patient wait times and enhanced overall satisfaction.
- Improved accuracy in insurance verification, resulting in reduced claims denials and faster reimbursements.
- Contributed to a positive patient experience by addressing concerns and answering questions in a professional manner.
- Maintained a clean, organized waiting area to create a welcoming environment for patients and visitors.
- Promoted teamwork within the office by proactively assisting colleagues when needed, fostering a supportive work environment.
- Contributed to the practice''s growth by consistently going above and beyond in all areas of responsibility, earning recognition from management for exceptional performance.
- Enhanced provider productivity through efficient organization of examination rooms, supplies, and equipment inventory management.
- Assisted patients with inquiries, providing information on services and treatments effectively.
- Maintained organized patient records using electronic health record systems to enhance data retrieval efficiency.
- Trained new staff on office protocols and software systems to improve operational efficiency.
HEALTH FITNESS PROFESSIONAL
HEALTH FITNESS CORPORATION
10.2022 - 08.2023
- Designed personalized fitness programs to meet client goals and enhance overall wellness.
- Developed strategic partnerships with local health organizations to expand service offerings and reach new clientele.
- Mentored junior trainers, providing guidance on best practices in client management and program development.
- Facilitated workshops on nutrition and wellness education, enhancing client knowledge and promoting healthier lifestyles.
- Analyzed industry trends to adapt programming and align services with evolving market demands.
- Kept fitness areas, machines, and spaces clean and orderly for customers.
- Led and supported staff meetings according to team and organization needs.
- Worked independently and as member of cohesive team to support individual needs.
- Enhanced gym member satisfaction by providing one-on-one consultations and tailored exercise recommendations.
- Conducted fitness assessments to evaluate individual capabilities and track progress effectively.
- Led group fitness classes, promoting engagement and fostering a supportive community environment.
- Implemented innovative training techniques, resulting in improved client satisfaction and retention rates.
MERCHANDISER
BEELINE GROUP
08.2020 - 10.2022
- Responsible for maintaining jewelry and textile displays in a large territory of 25 stores. Organizing product and backstock, building a relationship with retail counterparts. Being both an employee and able to work independently.
- Developed and implemented effective merchandising strategies to enhance product visibility and drive sales.
- Analyzed market trends to optimize product placement and inventory management in retail environments.
- Streamlined processes for inventory tracking, reducing discrepancies and improving overall operational efficiency.
- Collaborated with cross-functional teams to coordinate promotional campaigns, ensuring alignment with brand objectives.
- Conducted regular store visits to assess merchandising compliance and initiate corrective actions as needed.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
GROUP FITNESS DIRECTOR / NUTRITION CONSULTANT
RENEGADE FITNESS OF CRANSTON, RI
09.2008 - 03.2020
- Designing and developing the group fitness program. Adapting to fitness trends and technologies, and maintaining a high level of instruction, and professionalism. Managing a staff of 12-15 group fitness/group cycle instructors. Submitting payroll, addressing internal issues, and overseeing group fitness employees. Organizing and managing major fundraising efforts. Delivering top notch customer service by meeting the demands of the client base. Responsible for all social media content and maintenance.
- Developed and implemented diverse group fitness programs to enhance member engagement.
- Trained and mentored fitness instructors, promoting professional growth and best practices.
- Analyzed member feedback to refine classes and improve overall participant satisfaction.
- Collaborated with marketing teams to promote fitness offerings through targeted campaigns.
- Oversaw scheduling and staffing of classes, ensuring optimal instructor availability and class variety.
- Implemented safety protocols and guidelines for all group fitness activities, prioritizing member well-being.
- Evaluated industry trends to innovate program offerings and maintain competitive edge in market.
- Fostered community relationships through partnerships with local health organizations and events.
- Mentored and developed a team of skilled instructors, ensuring consistent high-quality instruction across all classes.
- Developed strong relationships with members, resulting in increased retention rates and satisfaction.
- Supervised fitness center operations, hired instructors, maintained equipment and managed budgets.
- Implemented a system for monitoring attendance patterns to identify areas for growth or opportunity in class offerings.
- Collaborated with marketing team for the successful launch of new fitness initiatives.
MASTER TRAINER/TEAM LEAD INSTRUCTOR
WOW WORKOUT WORLD, WARWICK RI
06.2007 - 07.2014
- Instructing and performing all levels of fitness. Assess members nutritional goals and needs, and creating nutritional profiles and weight loss programs. Headlining local workshops as a Master Instructor, and providing professional peers with superior training and demos. Participating in charity functions as a lead instructor. Assisting the Regional Group Fitness director with branch group fitness program. Creating and developing schedules and descriptions of classes. Collecting and submitting payroll data.
Education
B.S - Human Development and Family Studies, Sociology
University of Rhode Island
Kingston, RI01-1994
Skills
- Project documentation
- Scheduling expertise
- Event coverage planning
- Interdepartmental coordination
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Organizational skills
- Excellent communication
- Critical thinking
- Customer service experience
Certification
CPR/AED Certification
NASM Group Fitness
Personal Training
Stott Pilates
Spinning
Kettlebell
Timeline
Assistant Program Manager
Health Fitness
09.2023 - Current
Medical Office Representative
Aspire Dermatology
09.2023 - 08.2024
HEALTH FITNESS PROFESSIONAL
HEALTH FITNESS CORPORATION
10.2022 - 08.2023
MERCHANDISER
BEELINE GROUP
08.2020 - 10.2022
WEB BASED PERSONAL TRAINER
WELLO/MOXIE/ARKETA
09.2012 - Current
GROUP FITNESS DIRECTOR / NUTRITION CONSULTANT
RENEGADE FITNESS OF CRANSTON, RI
09.2008 - 03.2020
MASTER TRAINER/TEAM LEAD INSTRUCTOR
WOW WORKOUT WORLD, WARWICK RI
06.2007 - 07.2014
B.S - Human Development and Family Studies, Sociology
University of Rhode Island