Jennifer Sapp
Eustis,FL
Summary
Proven leader in retail management with a track record of enhancing store performance at Sephora through strategic planning and inventory control. Excelled in team building, leading staff to exceed sales goals while maintaining exceptional customer service standards. Skilled in problem-solving and staff management, significantly improving operational efficiency and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Sephora
02.2015 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales goals, and selling techniques, significantly increasing customer satisfaction.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Store Manaager
Express
04.2005 - 02.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Associate of Arts - Marketing And Design
International Academy of Design And Technology
Tampa, FL05.2004
Skills
- Problem-Solving
- Customer Service
- Retail Operations
- Inventory Control
- Time Management
- Team Building and Leadership
- Attention to Detail
- Hiring and Training
- Staff Management
- Work Planning and Prioritization
- Strategic Planning
Timeline
Assistant Store Manager
Sephora
02.2015 - Current
Store Manaager
Express
04.2005 - 02.2015
Associate of Arts - Marketing And Design
International Academy of Design And Technology