Jennifer Sapp
Marianna,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Receptionist
Jackson Hospital and Clinic
03.2024 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Assisted with onboarding new clients and securing paperwork completion.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
ER Registrar
Calhoun Liberty Hospital
10.2021 - Current
- Implemented daily audits of registration data entry processes to identify potential areas for improvement and enhance overall efficiency within the ER department.
- Managed high-stress situations by maintaining a calm demeanor and ensuring proper procedures were followed.
- Reviewed and updated emergency room protocols regularly, ensuring compliance with changing industry standards and guidelines.
- Participated in regular continuing education courses to stay current on healthcare industry trends and maintain professional knowledge.
- Reduced registration errors through diligent attention to detail when gathering patient information, leading to improved data accuracy.
- Collaborated with medical staff to ensure timely treatment for critically ill patients.
- Promoted positive work environment through active engagement in team-building activities.
Food Service Manager
Sodexo Food Service
10.2008 - 10.2021
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Implemented cost-saving measures in areas such as labor management, portion control, and energy usage to maximize profit margins.
Education
GED -
Marianna High School
Marianna, FL05-1998
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Multi-line telephone operation
- Information protection
- Front desk operations
- Calm demeanor
- Positive and professional
Timeline
Receptionist
Jackson Hospital and Clinic
03.2024 - Current
ER Registrar
Calhoun Liberty Hospital
10.2021 - Current
Food Service Manager
Sodexo Food Service
10.2008 - 10.2021
GED -
Marianna High School
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