Jennifer Saracu
Willow Springs,IL
Summary
Skilled barista with background in high-volume coffee shops. Possess strong knowledge of diverse coffee brewing methods and customer service skills. Known for creating comfortable customer environments and managing team workflow efficiently. Committed to maintaining cleanliness, quality, and customer satisfaction in all work areas.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
Burr Ridge, IL
10.2021 - 03.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Sales Associate
New York and Company
Burr Ridge, IL
07.2017 - 06.2021
- Organized stockroom shelves according to size, color or style.
- Processed transactions using a point-of-sale system.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
Server
Pappadeaux's Seafood Kitchen
Westmont, IL
05.2016 - 07.2018
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
Bachelor of Science - Medicinal Biochemistry
Arizona State University
Tempe, AZ06-2026
Associate of Science - Chemistry
College of DuPage
Glen Ellyn, IL05-2012
Skills
- Up-selling
- Ordering Procedures
- Menu Memorization
- Professional Demeanor
- Team Player
- Positive and professional
- Speedy and efficient
- Active listener
Timeline
Barista
Starbucks
10.2021 - 03.2023
Sales Associate
New York and Company
07.2017 - 06.2021
Server
Pappadeaux's Seafood Kitchen
05.2016 - 07.2018
Bachelor of Science - Medicinal Biochemistry
Arizona State University
Associate of Science - Chemistry
College of DuPage