Jennifer Satak
Melbourne,FL
Summary
Detailed-oriented and performance-driven professional with extensive experience conducting assessments and identifying possible risks, evaluating degree of risk, auditing processes / procedures, and developing risk management controls. Proven track record of guiding strategic development, preparing reports, and establishing relationships with clients as well as third parties. Adept at designing processes to mitigate potential risks and evaluating policies to determine weaknesses. Capacity to provide support in making business decisions, develop business processes, and update processes to meet changing business needs. Equipped with exceptional interpersonal, communication, and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Relationship Manager
Galileo Financial Technologies
Remote
03.2022 - Current
- Modify existing software systems to enhance performance and add new features.
- Assist with customer requests and answered questions to improve satisfaction.
- Work successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Coordinate with cross-functional teams to ensure successful implementation of projects.
- Act with minimal direction in self-directed capacities to resolve issues and implement strategies.
Strategic Account Management
Advantage Payment Services (APS)
Remote
01.2021 - Current
- Owned and managed assigned strategic client relationship for all activities, services, and communications regarding company and client interactions
- Collaborated with clients and cross functional parties to develop strategic product/service improvements, including service level and process-oriented enhancements
- Successfully incorporated enhanced change request process resulting in increased project accomplishments
- Developed and maintained infrastructure and controls resulting in continuous improvements in quality and efficiencies.
Issue Management Risk and Compliance (Internal Risk)
U.S. Bank
Remote
01.2017 - 01.2021
- Collaborate with audit, compliance, and cross-functional teams on audits, exams, and regulatory / risk related reviews aimed at determining open issues and identifying needing to be tracked and resolved
- Coordinate with key stakeholders devising / executing remediation plans and collaborating with internal partners to define solutions
- Achieved Bronze Shield for successfully closing 50+ Internally Identified errors with potential regulatory impact
- Gained Bronze Shield for successfully identifying and resolving major internal issue that negatively impacted cardholders
- Consistently and successfully carried double required case load for Issue / Error Resolution.
Third Party Risk Consultant Relationship Manager
U.S. Bank
Remote
01.2016 - 01.2017
- Managed, assessed, and mitigated potential risks associated with bank for ensuring seamless workflow
- Leveraged risk management expertise for training stakeholders on TPRM process
- Cooperated with business lines for understanding scope of relationship and mitigate risk together
- Awarded Silver Shield for assisting major vendor in obtaining satisfactory rating during annual risk assessment
- Led discussions aiding in collaboration between business lines with third party vendors in achieving bank and regulatory guidelines which resulted in reducing 40% of audit findings.
Outbound Sales Specialist / Loan Processing Specialist
Wells Fargo
Golden Valley, MN
01.2014 - 01.2016
Restaurant Manager / Social Media Coordinator
Pub 42
National Account Manager
Proto Labs Inc.
Senior Account Manager
Proto Labs Inc.
Account Manager
Proto Labs Inc.
Education
Skills
- Account Management
- Team Leadership & Training
- Relationship Development
- Risk Analysis & Management
- Time Management
- Regulatory Compliance
- Strategic Planning
- Policies & Procedures
- Cross-functional Collaboration
- Microsoft Office Suite
- Microsoft CRM
- Salesforcecom
Affiliations
Former in home hospice dog foster.
Grow and propagate plants
Rock and Crystal Collector with Growing Fossil collection
Certification
- Diamond Performance
- Regulation Trainings include Regulation E, Z, Bank Secrecy Act (BSA), and Office of Foreign Assets (OFAC)
- API Product Manager - API Academy Certification
- Emotional Intelligence at Work - Udemy
- Communication Fundamentals - How to Communicate Better
- Embracing a Culture of Feedback
- Active Listening
References
References available upon request.
Timeline
Relationship Manager
Galileo Financial Technologies
03.2022 - Current
Strategic Account Management
Advantage Payment Services (APS)
01.2021 - Current
Issue Management Risk and Compliance (Internal Risk)
U.S. Bank
01.2017 - 01.2021
Third Party Risk Consultant Relationship Manager
U.S. Bank
01.2016 - 01.2017
Outbound Sales Specialist / Loan Processing Specialist
Wells Fargo
01.2014 - 01.2016
Restaurant Manager / Social Media Coordinator
Pub 42
National Account Manager
Proto Labs Inc.
Senior Account Manager
Proto Labs Inc.
Account Manager
Proto Labs Inc.
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