Jennifer Satterfield

Work History

Peer Support Specialist

RUHS- Behavioral Health MCMT Crisis Team

2023.03 - Current

Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
Increased awareness of and supported participation in self-help and advocacy organizations.
Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
Assessed student issues pertaining to depression, anxiety and physical abuse to resolve conflicts between students, peers and teachers.
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.

Community Services Assistant

RUHS Behavioral Health

2022.06 - 2023.03

Worked with clients to improve life choices and maximize benefits of programs.
Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Educated potential participants on available services and processes to engage in program.
Oversaw day-to-day activities of residents in outpatient facility.
Provided transportation to and from appointments for services
Detailed program operations and participant activities with comprehensive recordkeeping, including UA test and breathalyzer testing.
Improved clients' coping with routine life activities such as food budgeting and rental payments.

Office Support Associate

The Lawton Company Inc.

2019.10 - 2019.12

Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Optimized organizational systems for payment collections, AP/AR, deposits and record keeping.
Performed billing, collection and reporting functions for office.
Maintained accurate, current and compliant financial records by monitoring and addressing variances.

Patient Registration Clerk

Riverside San Bernardino County Indian Health Inc

2014.03 - 2019.08

Communicates in a "customer oriented" professional manner to assist our patients, visitors, associates and other customers. Performs all duties utilizing the best possible customer service. Operates the telephone switchboard in order to relay incoming, outgoing and interoffice calls; performs various hospital communications and clerical duties; acts as hospital receptionist as needed.

Arranges for the efficient and orderly registration in an out patients clinical setting. Ensures that accurate patient information is collected and that patients are aware of appropriate policies and procedures. Puts forth the best effort to ensure an attitude of teamwork in all areas of admitting and registration
Assisted patients in filling out registration and check-in paperwork
Worked with in a diverse clinical setting, using sufficient communication to understand requirements and provide exceptional patient service
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Knowledge and experience in Outlook, Word and Excel
Used Nextgen to schedule appointments
Demonstrated knowledge of company's mission, purpose, goals, with the ability to help patients follow as well

Patient Transporter

Riverside-San Bernardino County Indian Health Inc.

2014.03 - 2018.07

Warmly greeted patients and visitors and made each feel welcome
Assessed vehicle after each shift for damage and kept it properly cleaned and maintained
Maintained accurate logs of all equipment deliveries and patient trips and submitted documentation to Outreach Director at end of shift
Responded to in-person and telephone requests for information to support Outreach and Medical Staff
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
Followed and maintained company guidelines, conduct and practices and offered to assist with handicap patients and handicap vehicles
Provided physical support to patients through diverse types of mobility assistance
Established long-term customer relationships through prompt and courteous service
Data entry, clerical, accurate scheduling and confirmation of appointments using Nextgen

Customer Service Representative

Circle K Stores, Inc

2010.04 - 2014.09

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes
Responded to customer requests for products, services and company information
Communicated with vendors regarding back order availability, future inventory and special orders
Provided primary customer support to internal and external customers in fast-paced environment
Welcomed, greeted and assisted guests in high-traffic store, generating thousands of dollars and operated in a twenty-four hour business
Stocked merchandise each week, clearly labeling items, arranging according to size or color, and preparing attractive displays
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
Cross-trained and provided back up for customer service managers
Entered orders into computer database system
Managed timely and effective replacement of damaged or missing products
Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs

Road Supervisor

Veolia Transportation

2000.11 - 2008.01

Oversaw transportation of over 300 employees, 200+ buses daily by coordinating personnel and developing efficient routes and workload schedules
Maintained a Class B with passenger endorsement with airbrakes at all times during employment
Monitored and maintained high level of on-time delivery reliability service and performance
Ensured safe working environment for all employees and fostered work environment that maximized employee morale and engagement
Closely monitored operations and performed regular safety audits to ensure staff adhered to administrative policies and compliance regulations
Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance
Attained compliance with DOT regulations by maintaining driver qualifications files. permits and equipment files
Ensured safe working environment that maximized employee involvement, morale and engagement
Applied interpersonal and customer service skills in serving as point of contact for customers and staff on subjects such as Driver/ Passenger safety, Customer Service, and Emergencies
Worked with Operations Manager to resolve equipment, surveillance problems, improve operations and provide exceptional customer service
Supervised 300+ Transit Operators in providing excellent customer service to passengers requiring assistance for handicapped and disabled with transportation issues
Managed quality assurance program including on site evaluations, internal audits and customer surveys
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance

Summary

Overview

Work History

Peer Support Specialist

Community Services Assistant

Office Support Associate

Patient Registration Clerk

Patient Transporter

Customer Service Representative

Road Supervisor

Education

Associate of Arts - Behavioral Sciences

Skills

Timeline

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