Jennifer Saunders

Las Vegas,NV

Summary

Dynamic hotel manager with extensive experience in team leadership and operational excellence, seeking to leverage strong interpersonal skills in a deep understanding of employee engagement in a human resources role. Proven track record of fostering a positive workplace culture and implementing effective training programs to enhance staff performance and satisfaction.

Overview

years of professional experience

Work History

Hotel Manager

Caesars Entertainment

10.2022 - Current

Monitored and evaluated performance of personnel to confirm compliance with standards.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Provided exceptional service and assistance to guests upon check-in.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Oversaw day-to-day operations of 3446-room hotel with staff of 50 employees.

Front Desk Supervisor

The LINQ Hotel & Casino

09.2021 - 10.2022

Collected room deposits, fees, and payments.
Created lasting relationships with guests that built loyalty and drove hotel revenue.
Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Trained new staff on correct procedures, compliance requirements, and performance strategies.
Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
Scheduled and assigned daily work and activities for team members.

Front Desk Agent

Harrah's Las Vegas Hotel & Casino

11.2015 - 09.2021

Collected room deposits, fees, and payments.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Education

No Degree - Communications

Upper Iowa University

06-2027

High School Diploma -

Bonanza High School

Las Vegas, NV

06-1991

Skills

VIP services
Housekeeping oversight
Vendor interaction
Office and staff streamlining
Guest services management
Strategic planning and analysis
Staff scheduling

Interpersonal communications
Training and mentoring
Disciplinary action and termination
Staff training and development
Guest complaint resolution
Employee performance reviews

Timeline