Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jennifer Saxon

Pharmacy Technician
Bremen,GA

Summary

Accomplished and hard working with a proven history of excellent customer service skills. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.

Overview

21
21
years of professional experience

Work History

Licensed Pharmacy Technician / Cashier

Walmart
Bremen, GA
09.2021 - Current
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Collected co-payments or full payments from customers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Maintain energy & enthusiasm in a fast paced environment.

Health Screener

Walmart
Bremen, GA
06.2020 - 09.2021
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently.


Office Manager

Bremen Animal Hospital, P.C.
Bremen, GA
04.1997 - 12.2015
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Coordinated special projects and managed schedules.
  • Developed standard operating procedures for all administrative employees.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Arranged CE conferences for Doctors
  • Maintained CRM database with customer updates and report generation.
  • Handled all of the payroll for the company at first just myself & later using Quickbooks
  • Handled all Payroll taxes
  • Front Office reception
  • Answered phone calls
  • Created & executed a scheduling system for multiple Doctors & staff members for wellness visits, vaccinations, surgical procedures, grooming & boarding, Trained all office staff on these procedures.
  • Handled all AP/AR.
  • Set up & executed a system for collections.
  • Set up & updated all software and trained employees.
  • Filled prescriptions & gave instructions to clients.
  • Created after care instructions for all surgical procedures, vaccinations & hospital treatments.
  • Created all surgical & medical release forms.
  • Handled hiring, training & firing of all office staff.
  • Handled retail sales of flea & tick control, shampoos, heartworm preventative, intestinal worm medications.
  • Gave information & direction on the best option for the individual situation.
  • Entered all charges for customers.
  • Collected all payments.
  • Handled the cash drawer, all credit card payments & balanced the drawer daily.
  • Made deposits daily.
  • Set up, updated & filed all patient records.
  • Sent appointment reminders, vaccination reminders & called customers ahead of scheduled surgical appointments to give instruction.

Education

High School Diploma -

Bremen High School
Bremen, GA
05.1993

Skills

  • Organization and Prioritization
  • Intuit QuickBooks
  • Proficient Computer skills
  • High-Volume Environments
  • Customer Service
  • Managing Operations and Efficiency
  • Scheduling and coordination
  • Microsoft

Timeline

Licensed Pharmacy Technician / Cashier

Walmart
09.2021 - Current

Health Screener

Walmart
06.2020 - 09.2021

Office Manager

Bremen Animal Hospital, P.C.
04.1997 - 12.2015

High School Diploma -

Bremen High School

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Jennifer SaxonPharmacy Technician