Jennifer S. Bollinger
Havertown,PA
Summary
As a first-generation college student with 6 ACES, I am extremely proud of what I have accomplished. Growing up, my childhood was chaotic to say the least. My dad is now a recovering alcoholic, and my mom was addicted to prescription pain medications. She is no longer with us. I have two disabled sisters, one for whom I am power of attorney. Chaos was around every corner, as there was no day without mental and emotional abuse. Seasoned professional with a strong background therapeutic settings, proved by impactful roles. At Child Guidance Resource Center, a high school student joined the Job Corps after two years of tardiness, and that’s not the only part. A single mom who was in an abusive relationship learned how to budget juggling four kids to get her own apartment. The ability to create personalized treatment plans every 30 days to ensure insurance receives it and can still meet with the family. At Keystone Human Services, helping a participant with ASD and intellectual disabilities, learn how to identify when it is safe to cross the street while budgeting in the community. Compassionate professional in mental health and addiction counseling, known for high productivity and efficient task completion. Possess specialized skills in cognitive behavioral therapy, crisis intervention, and patient assessment. Excel in empathy, active listening, and communication, utilizing these soft skills to facilitate client progress and recovery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Youth Advocate
CASA Youth Advocate
Delaware County and Chester County, PA
03.2025 - Current
- Establish strong connections with children to assess their needs and desires effectively.
- Conduct interviews with families and relevant parties to gather comprehensive case information.
- Compile detailed reports and recommendations for the court, ensuring children's voices are heard.
- Attend meetings with families, taking precise notes on history and behavioral observations.
- Monitor and track case progress to ensure timely resolutions.
- Maintain active involvement until the case is resolved or adoption is finalized.
- Utilize analytical skills to evaluate complex family dynamics and recommend solutions.
Middle School One to One Aide
Valley Forge Educational Services
Malvern, PA
11.2023 - 02.2025
- Activistly aiding in implementing lesson plans, reinforcing instruction/tutoring, and documenting student progress of assigned students throughout the school day.
- Observed, monitored, and redirected behavior of assigned students during regular classroom time, special class times, transition periods, and on field trips according to school and program procedures.
- Assisted the teacher with testing, recordkeeping, and progress monitoring for assigned students.
- Maintained proper certification for assignment and stays educationally informed in all related areas including PDE regulations and state/national standards through continued professional study and attending workshops and conferences.
Family First Therapist
Child Guidance Resource Center
Havertown, PA
12.2022 - 09.2023
- Constructing a Therapeutic System while building a positive rapport with the families.
- Creating Key Growth Promoting Interpersonal Experience while solidifying and extending changes.
- Creating an effective network inside and outside of the agency to reach mutual goals on behalf of client care.
- Incorporating the understanding of the service system, including ongoing changes, into practice.
- Skillfully and professionally builds and nurtures a team partnership that supports effective Family Based treatment.
- Creating an individualized treatment plan catering to the client while updating treatment plan every 30 days.
- Meeting families two to three times per week or more in the home, community, school, or office to provide intensive services.
Admission Counselor II
Malvern Treatment Center
Malvern, PA
08.2022 - 10.2022
- Support written assessment of patients on admission and throughout treatment.
- Documents of current needs/problems and past medical, psychiatric, drug and alcohol history.
- Assessment addresses bio-psychosocial needs.
- Completes a multi-disciplinary assessment when needed.
- Documents in electronic record as directed.
- Explained the consent and intake forms and obtained patient signatures for each form.
- Completed face to face assessment and intake interview and enters the information from the interview into the correct EMR fields.
- Obtained insurance authorizations from the insurance companies and documented the authorization information accurately and relayed the information to the proper department i.e.- billing, utilization management, and nursing.
- Informed patients and families of authorization or insurance recommendations.
- Works positively and cooperatively with other team members to ease good patient care.
- This includes clear interdepartmental communication to include notification of nursing and clinical aids of expected admissions time and notification to nursing of the substance the patient is using.
Community Support Professional II
Keystone Human Services
Exton, PA
12.2018 - 01.2022
- To provide a positive therapeutic rapport with participants to achieve their daily goals in their ISP.
- To mentor and educate Community Support Professionals through shadowing the Community Support Professional II.
- To teach, coach and support individuals with autism so that they may have opportunities for growth, meaningful life choices, and become valued and contributing members of their communities.
VTC One-to-One Aide
The Vanguard School
Malvern, PA
03.2018 - 10.2018
- Supplied vocational instruction to assign individuals in a structured environment designed to promote intellectual, emotional, and social growth while supplying student aid.
Instructional Aide
West Chester Area School District
West Chester, PA
10.2017 - 03.2018
- Kept a direct line of communication with administration of all student behavior.
- Offered one-on-one aid to students struggling with specific subjects and/or completing assignments.
Vocational Assistant Aide
Melmark
Berwyn, PA
01.2017 - 07.2017
- Accountable for supplying vocational instruction to assign individuals in a structured environment designed to promote intellectual, emotional, and social growth.
- Aided in implementing teaching plans that are proper to the ages and populations served, specifically adults (ages 18+ years) with autism, intellectual/developmental disabilities and acquired brain injury.
IC Specialist
Kaleidoscope Family Solutions
Bryn Mawr, PA
04.2015 - 01.2017
- Conducted responsibilities of observing, assessing, and providing support through counseling to adults with ASD disorder.
- Monitoring, evaluating, and recording of client progress to develop monthly treatment plans.
- Continued to work on daily goals as part of the client's Individual Support Plan.
- Accountable for preparing reports of client behavior to help address behavioral needs and improve their mental condition.
Supports Service Worker
The ARC of Chester County
West Chester, PA
10.2015 - 12.2015
- Conducted responsibilities of observing, assessing, and providing support through counseling to adults with ASD disorder.
- Performed monitoring, evaluation, and recording of client progress to develop monthly treatment plans.
- Continued to work on daily goals as part of the client's Individual Support Plan.
Education
POST-MASTER'S CERTIFICATE - PROFESSIONAL COUNSELING LICENSURE PREPARATION
West Chester University of Pennsylvania
PA05.2023
MASTER OF SCIENCE PROGRAM - HIGHER EDUCATION COUNSELING/STUDENT AFFAIRS
West Chester University of Pennsylvania
PA12.2013
BACHELOR OF THE ARTS - POLITICAL SCIENCE WITH A MINOR IN SOCIOLOGY AND CRIMINOLOGY
Cabrini University
PA05.2010
Skills
- Organizational ability
- Analytical skills
- Data entry proficiency
- Reliability
- Punctuality
- Cheerful Outlook
- Customer Service
- Case management
- Child advocacy
- Interpersonal communication
- Family dynamics
- Team collaboration
- Community engagement
- Data analysis
- Conflict resolution
- Empowerment strategies
- Behavioral assessment
- Report writing
Certification
- Non-Profits Certification, Delaware County Community College, Media, PA, 05/01/19
- Addictions Certification, Villanova University, Villanova, PA, 05/01/24
Affiliations
- Goal of running a half marathon in each state.
- Lover of travel. Goal to visit every Disney would park.
- A forever student, who loves learner.
- A yoga teacher who believes leaving this world in a better place.
Timeline
Youth Advocate
CASA Youth Advocate
03.2025 - Current
Middle School One to One Aide
Valley Forge Educational Services
11.2023 - 02.2025
Family First Therapist
Child Guidance Resource Center
12.2022 - 09.2023
Admission Counselor II
Malvern Treatment Center
08.2022 - 10.2022
Community Support Professional II
Keystone Human Services
12.2018 - 01.2022
VTC One-to-One Aide
The Vanguard School
03.2018 - 10.2018
Instructional Aide
West Chester Area School District
10.2017 - 03.2018
Vocational Assistant Aide
Melmark
01.2017 - 07.2017
Supports Service Worker
The ARC of Chester County
10.2015 - 12.2015
IC Specialist
Kaleidoscope Family Solutions
04.2015 - 01.2017
POST-MASTER'S CERTIFICATE - PROFESSIONAL COUNSELING LICENSURE PREPARATION
West Chester University of Pennsylvania
MASTER OF SCIENCE PROGRAM - HIGHER EDUCATION COUNSELING/STUDENT AFFAIRS
West Chester University of Pennsylvania
BACHELOR OF THE ARTS - POLITICAL SCIENCE WITH A MINOR IN SOCIOLOGY AND CRIMINOLOGY
Cabrini University
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