Jennifer Schaaf
Big Spring,TX
Summary
Dynamic Team Leader at Whataburger with a proven track record in coaching and performance evaluations. Expert in optimizing customer experiences and implementing quality improvements. Adept at building strong relationships and fostering team motivation, resulting in enhanced operational efficiency and customer satisfaction. Committed to safety and continuous improvement in fast-paced environments.
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Leader
Whataburger
03.2024 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Observed packing operations to verify conformance to specifications.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Devised and implemented processes and procedures to streamline operations.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Educated staff on organizational mission and goals to help employees achieve success.
Dasher
Door Dash
01.2022 - 01.2024
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Developed and maintained professional relations between customer, store personnel, and company.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Assisted with sorting and organizing stockroom items.
- Delivered orders to customers to drive full satisfaction.
- Stocked shelves and loaded orders to prepare deliveries.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Completed daily pre- and post-trip vehicle inspections.
- Communicated regularly with dispatcher for delivery route details and changes.
Christian Women's Job Corp
Christian Women's Job Corp
07.2022 - 12.2022
- Gained extensive knowledge in data entry, analysis and reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Learned and adapted quickly to new technology and software applications.
Education
Associate of Applied Science - Bachelors in Psychology
Alamo
San Antonio, TX08-2025
Skills
- Coaching
- Mentoring
- Complaint resolution
- Performance evaluations
- Team motivation
- Team Check-ins
- Verbal and written communication
- Overseeing daily activities
- Leadership
- Quality improvement
- Safety
Certification
- serve safe and food handlers Training - [Timeframe]
Timeline
Team Leader
Whataburger
03.2024 - Current
Christian Women's Job Corp
Christian Women's Job Corp
07.2022 - 12.2022
Dasher
Door Dash
01.2022 - 01.2024
Associate of Applied Science - Bachelors in Psychology
Alamo
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