Jennifer Schaffran
Coventry,RI
Summary
Driven and compassionate Registered Nurse with 14 years of experience caring for patients within an Emergency Department setting. Smoothly deliver comprehensive patient care and delegate tasks according to patient needs and personnel skillsets. Dedicated to providing top quality care within multidisciplinary team environment. Distinguished understanding of hospital functions. Committed to patient education and advocacy. Proven leader effective at uniting and guiding nursing teams toward achieving patient care goals, improving satisfaction and supporting wide-spread healthcare system improvements. Manages triage and patient intake, preliminary interviewing and diagnosis and administration of tests and treatments. Compassionate health care professional calmly resolving urgent situations under pressure. Passionate about driving positive outcomes for diverse types of patients. Dedicated to enhancing quality of care, safety and patient outcomes. Dedicated and compassionate Registered Nurse with a progressive career history in direct patient care, triage and care coordination in fast-paced hospital ERs. Proven ability to remain calm under pressure and skillfully handle unruly patients, dangerous situations and high-stress environments. Adept at developing strong relationships with patients and families through empathetic communication skills, respectful attitude and excellent customer service skills. Committed to maintaining confidentiality at all times.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Nurse Director Emergency Department
Kent County Hospital
Warwick, RI
12.2022 - Current
- Performed personnel interviewing, hiring, disciplinary actions and dismissals.
- Successfully recruited LPNs and RNs in highly competitive market.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Provided strong leadership and guidance to nurses.
- Mentored and coached nursing staff, listening to concerns and providing counsel.
- Established and maintained positive relationships with residents, physicians, hospital staff, patients and families.
- Established rapport with medical and clinical staff and administration.
- Delegated clinical and managerial responsibilities to staff.
- Maintained quality care systems, standards and HIPAA confidentiality.
- Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions.
- Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges.
- Managed performance of 120-person nursing staff, reviewing task completion, prioritization and report quality.
- Monitored staff performance and provided coaching and formal counseling to staff.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Maintained communication and transparency with department heads and medical staff.
- Oversaw explanation of personnel policies and job descriptions as part of nursing employee orientation process.
- Conducted recruitment and retention activities to develop highly skilled nursing team.
- Implemented and directed clinical services and operations to deliver competent, quality care.
- Collaborated with department managers to correct problems and improve services.
- Completed daily rounds of nursing department while upholding acceptable nursing standards.
- Pursued opportunities and leveraged expertise to optimize patient care, improve outcomes and optimize performance of nursing team members.
- Collaborated with management teams in order to implement and evaluate programs and services.
- Evaluated performance of staff nurses, contributing to professional development.
- Handled probationary and annual performance evaluations for nursing staff.
- Managed payroll and time and attendance systems.
- Gathered and organized data.
- Administered budget planning, authorizing expenditures and coordinating reporting.
Assistant Nurse Manager, Emergency Department
Kent County Hospital
Warwick, RI
08.2021 - 12.2022
- Oversee nursing operations for the Emergency Department, delivering leadership, assistance and management for staff of 186.
- Support Nurse Director with employee development and care quality management.
- Collaborate with senior leadership, departmental leadership, physicians and other staff to maintain continuum of care.
- Create action plans for staff development and performance improvement.
- Kept close eye on department operations to maintain coverage of needs.
- Administer disciplinary action for employee performance deficiencies, infractions and conduct issues after consulting with employees and HR staff.
- Assess effectiveness of departmental operations to maintain quality care.
- Recruit, hire and evaluate staff to meet departmental goals.
- Help nursing staff provide quality, competent patient care for diverse emergencies.
- Evaluate and resolve potential departmental safety issues.
- Manage staffing and scheduling to remain within budget constraints.
- Supported Nurse Manager with employee development and care quality management.
- Helped nursing staff provide quality, competent patient care for diverse emergencies.
- Collaborated with physicians and other staff to maintain continuum of care.
- Worked alongside doctors and nurses to provide supplies, instruments and equipment for procedures.
- Administered disciplinary action for employee performance deficiencies, infractions and conduct issues after consulting with employees and HR staff.
Registered Nurse, Emergency Department
Kent County Hospital
Warwick, RI
06.2008 - 08.2021
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
- Advanced nursing competencies through participation in simulation exercises and practice improvement projects.
- Supervised nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.
- Worked with management to identify and implement initiatives to increase nursing staff retention, morale and satisfaction.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Administered medications, tracked dosages and documented patient conditions.
- Updated physicians on patient test results and assisted in developing care plans.
- Trained new RN hires and ancillary staff members to meet patient service goals, champion standards of care and improve patient overall satisfaction.
- Oversaw efficient nursing operations in a 50-bed Emergency Department .
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Assessed patients' response to treatment and suggested ways to combat side effects.
- Prioritized nursing tasks and assignments and accurately reported patient status.
- Monitored and managed various treatment and care interventions.
- Counseled patients and caregivers, providing emotional, psychological and spiritual support.
- Facilitated patient flow during emergency situations.
- Completed and maintained personal Performance-Based Development System standards to show consistent clinical competency and sound judgment.
- Improved patient outcomes and quality of care by determining and suggesting changes to processes.
- Helped nursing staff provide quality, competent patient care for diverse emergencies.
- Monitored patients for signs of distress or decompensation and alerted staff of emergency situations.
- Worked alongside doctors and nurses to provide supplies, instruments and equipment for procedures.
- Tracked patients' vital signs, treated wounds and collected samples to free up nurses and physicians for more advanced work.
- Prioritized care based on clinician orders and current patient symptoms to optimize resource utilization.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Advocated for patients by supporting and respecting basic rights, values and beliefs.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Conducted intake assessments with patients and relatives to gather case history.
Unit Secretary
Kent County Hospital
Warwick, RI
05.2005 - 06.2008
- Compiled physical and digital documents, charts and reports.
- Updated group medical records and technical library to promote smooth office operations.
- Answered phone calls to provide assistance, information and medical personnel access.
- Monitored unit supply levels and notified management of ordering needs.
- Transcribed doctors' orders, including medication and lab test requests.
- Provided patient information to facilitate timely admissions and discharges.
- Managed unit call reception and routed calls to correct department.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Retrieved physicians' paperwork, including lab test requests.
- Executed clerical tasks and assisted with all unit duties as directed.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
Medical Assistant
Family Medicine and Associates
East Greenwich, RI
07.2000 - 06.2005
- Performed preliminary physical tests to accurately record results in patient history summary.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Measured patient peak flows to improve workflow efficiency.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Scheduled appointments for patients via phone and in person.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Followed all principles of asepsis and infection control to meet patient safety guidelines.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
Education
Master of Science - Healthcare Administration
University of Phoenix
Tempe, AZ11.2023
Bachelor of Science - Nursing
Salve Regina University
Newport, RI05.2021
Associate of Science - Nursing
Community College of Rhode Island
Warwick, RI06.2008
Certification - Medical Assistant
Sawyer School - Pawtucket
Pawtucket, RI06.1999
High School Diploma -
West Warwick High School
West Warwick, RI05.1997
Skills
- Patient monitoring
- Unit administration
- Direct and Indirect Patient Care
- Critical care
- Psychiatric and Mental Health Care
- Patient Management
- Culturally sensitive
- Documenting vitals
- Staff Development and Precepting
- Emotional awareness
- Family and patient support
- Culturally-sensitive care
- Patient Care
- Taking vitals
- Medication and IV administration
- Medical assessment
- Med Surg and ER experience
- Basic Life Support (BLS) certification
- Infant CPR certified
- Advanced Cardiac Life Support (ACLS) certification
- BAC screening/drug screen collection
- Community advocate
- BAC screen/drug screen collection ability
- IV and venipuncture certified
- Patient education and counseling
Accomplishments
- Patient Care - Ensured quality control through admissions, assessment, treatment and referral for a broad range of patients. Treated patients suffering from trauma, acute chest pain, respiratory failure and drug overdoses.
- Nursing Supervision - Supervised ancillary staff of 10 on-call nurses.
- Collaboration - Collaborated with physicians to plan and implement patient care.
- Documentation - Documented patient information obtained from intake interviews.
- Patient Education - Educated patients about medical procedure steps, recovery measures and medication instructions.
- Family Support - Educated families about procedures, treatment regimens, prevention and care.
- OSHA Compliance - Properly disposed of daily biohazard waste in compliance with federal and local regulations.
Certification
- Pediatric Advanced Life Support (PALS) Certification
- Basic Life Support (BLS) Certification
- Advanced Cardiovascular Life Support (ACLS) Certification
- Registered Nurse in the State of Rhode Island, License number RN46515
- ICS 100, ICS 200, ICS 700, ICS 800
- NIHSS Certification
Timeline
Nurse Director Emergency Department
Kent County Hospital
12.2022 - Current
Assistant Nurse Manager, Emergency Department
Kent County Hospital
08.2021 - 12.2022
Registered Nurse, Emergency Department
Kent County Hospital
06.2008 - 08.2021
Unit Secretary
Kent County Hospital
05.2005 - 06.2008
Medical Assistant
Family Medicine and Associates
07.2000 - 06.2005
Master of Science - Healthcare Administration
University of Phoenix
Bachelor of Science - Nursing
Salve Regina University
Associate of Science - Nursing
Community College of Rhode Island
Certification - Medical Assistant
Sawyer School - Pawtucket
High School Diploma -
West Warwick High School
Similar Profiles
STACEY LAWRENCESTACEY LAWRENCE
Registered Nurse - FLOAT POOL at Kent County HospitalRegistered Nurse - FLOAT POOL at Kent County Hospital
Jade HaneyJade Haney
Registered Nurse at Kent County HospitalRegistered Nurse at Kent County Hospital
Jennie CoutureJennie Couture
Surgical Medical Assistant at Kent County HospitalSurgical Medical Assistant at Kent County Hospital
HAYDEN WHITTENHAYDEN WHITTEN
Patient Care Assistant (PCA) at New England Baptist HospitalPatient Care Assistant (PCA) at New England Baptist Hospital
Glenna SwannGlenna Swann
REGISTERED NURSE - PEDIATRIC HEMATOLOGY/ONCOLOGY at The Tomorrow Fund Clinic at Hasbro Children's HospitalREGISTERED NURSE - PEDIATRIC HEMATOLOGY/ONCOLOGY at The Tomorrow Fund Clinic at Hasbro Children's Hospital