Jennifer Schiff
Pittsburgh,PA
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
11
11
years of professional experience
Work History
Team Leader - Tariff Publishing
Descartes Systems USA
09.2017 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
Cashier Assistant Manager
Schuler's Service Center
05.2012 - 10.2014
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored areas for security issues and safety hazards.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Trained new employees on proper protocols and customer service standards.
Education
Associate of Science - Cyber Security
Community College of Allegheny County
Pittsburgh, PA08.2017
Skills
- SOP Adherence
- Smart Goals
- Data Analyzing
- Team Assessment
- Effective Customer Service
- Staff Training
- Complex Problem-Solving
- Overseeing Daily Activities
- Evaluating Employee Work
- Key Performance Indicators (KPI)
- Behavior Redirection
- Team Meeting Facilitation
- Issue Resolution
Timeline
Team Leader - Tariff Publishing
Descartes Systems USA
09.2017 - Current
Cashier Assistant Manager
Schuler's Service Center
05.2012 - 10.2014
Associate of Science - Cyber Security
Community College of Allegheny County
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