Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Schmitt

Fall City

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

23
23
years of professional experience

Work History

Registered Home Care Aide

Homewatch CareGiversInc
09.2022 - Current
  • Promoted a positive and professional image of the home care agency through effective communication and relationship-building with clients, families, and healthcare professionals alike.
  • Collaborated with healthcare team members to develop comprehensive care plans tailored to each patient''s specific requirements.
  • Assisted patients with activities of daily living, ensuring safety and comfort at all times.
  • Streamlined documentation processes to ensure accurate and timely record keeping for all patients.
  • Enhanced patient care quality by diligently monitoring and addressing individual needs.

Paraeducator, Special Education

Northshore School District
10.2009 - 06.2016
  • Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
  • Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Maintained accurate records of student performance, attendance, and progress towards IEP goals.
  • Reported on student progress, behavior, and social skills to parents.

Healthcare Customer Service Representative

EvergreenHealth
09.2007 - 01.2010
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.

Telecommunications Operator

EvergreenHealth
06.2002 - 07.2003
  • Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
  • Managed high call volume while maintaining professionalism and composure during periods of peak demand.
  • Connected callers with appropriate professional, department, or business.


Education

High School Diploma -

Mount Si High School
Snoqualmie, WA
06-1999

Skills

  • Data entry
  • Critical thinking
  • Customer service
  • Active listening
  • Call center experience
  • Documentation
  • Call triaging

Timeline

Registered Home Care Aide

Homewatch CareGiversInc
09.2022 - Current

Paraeducator, Special Education

Northshore School District
10.2009 - 06.2016

Healthcare Customer Service Representative

EvergreenHealth
09.2007 - 01.2010

Telecommunications Operator

EvergreenHealth
06.2002 - 07.2003

High School Diploma -

Mount Si High School

Similar Profiles

CREATE PROFILE