Jennifer Schmitz
Sarasota,US
Summary
Proven track record of exceeding sales targets. Skilled in employee training and utilizing organized approaches to handle daily planning and scheduling, to customer service and patient needs. Professional who is both energetic and poised. Collaborative, determined and efficient, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment. Assistant Manager with experience in providing the leadership required for increased sales and profit margins. Customer and patient oriented. Computer Efficient in Microsoft applications. Excellent communication skills and upselling techniques. Strong work ethic and and continued dedication to learning. Staff training and development Sales experience as well as product knowledge. Health and patient care oriented, meeting all OSHA and infection control guidelines. Certified in dental radiology and chairside assistating as well as front desk office applications.
Overview
8
8
years of professional experience
Work History
Administrative Coordinator
Aqua Plumbing And Air
02.2023 - 05.2023
- Prepared detailed documents and reports in adherence administrative processes.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Achieved specific team objectives and collection activity.
- Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
- Developed internal requirements which complied with Plumbing standards to minimize regulatory risks and liability across program.
Repair Technician and Store Associate
The Water Club Of America
11.2022 - 01.2023
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Maintained inventory of repair supplies and ordered parts.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
Assistant Manager
Pinch A Penny Pool Patio Spa
02.2021 - 11.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Mentored team members to enhance professional development and accountability in workplace.
Customer Engagement Representative
Culligan water conditioning
02.2020 - 01.2021
- Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments
- Worked with members of the sales team to keep track of inventory levels, complete accurate orders, and resolve item issues
- Quickly investigated and resolved customer complaints and inquiries
- Contacted customers to suggest additional services or product purchases and to inquire about their needs or concerns after completing sales
- Increased overall efficiency by 25% by anticipating needs and providing exceptional support
- Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
Front Desk Concierge
Rosemary Court Yoga
12.2018 - 01.2019
- All concierge phone calls and emails were handle efficiently.Increased customer satisfaction by resolving service issues.Placed a high value on punctuality and worked hard to maintain an excellent attendance record.
- Maintained front desk's concierge book to provide visitors with access to relevant local information
- Used active listening, conflict resolution, and dynamic communication skills to quickly and effectively resolve issues
- Double-checked the data's accuracy and integrity
- Assisted customers by answering questions, responding to inquiries, and handling phone requests in an above average timeframe
Host/Food Runner/Server
Cafe Gabbiano
05.2016 - 11.2018
- Documented reservations and communicated changes to guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Recorded available tables after seating each party using specialized seating software.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Telemarketing Sales Representative
Call Stars
10.2015 - 04.2016
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered calls, took messages and transferred calls to correct individuals.
- Assisted with training and orientation of new employees.
- Conducted database research to identify potential leads and determine contact information..
Education
National Board Certified Phlebotomist - Phlebotomy
Phlebotomy Career Training
Expanded Function Dental Assistant - Certification - Expanded Function Dental Assistanting
Manatee Technical College
Manatee County Medical Administrative Specialist - Sarasota - Medical Administrative
Sarasota County Technical Institute
Sarasota County Skills
- Fluent in German
- Skilled up seller
- Inventory organization
- Equipment monitoring
- ServSafe certified
- Cash Handling
- Cash register operation
- Phone and Sales etiquette
- Managing staff and customer escalation
- Scheduling coordination
- Patient Care
- Customer Service
- Greet Guests
- Sales Strategies
- Shrinkage Prevention
- Credential Verification
- Inbound Phone Call Handling
- Verbal and Written Communication
- Correspondence Preparation
- Administrative Arrangements
- Data Entry
- Schedule Management
- Project Support
- Data Collection
- Client Correspondence
- Microsoft Office
- Google Suite
- Documentation and Recordkeeping
- Administrative and Clerical Support
- Overcoming Obstacles
- Administrative Leadership
- Reminder Calls
- Admissions Screening
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Red cross CPR and AED certified valid till 2024
- ServSafe and food handlers certification
- Became Sales Team Lead in as little as 6 mos.resulting in pay raise and 800$ bonus.
- Increased profit margins for the South Sarasota area by 28%
Languages
German
Native or Bilingual
Timeline
Administrative Coordinator
Aqua Plumbing And Air
02.2023 - 05.2023
Repair Technician and Store Associate
The Water Club Of America
11.2022 - 01.2023
Assistant Manager
Pinch A Penny Pool Patio Spa
02.2021 - 11.2022
Customer Engagement Representative
Culligan water conditioning
02.2020 - 01.2021
Front Desk Concierge
Rosemary Court Yoga
12.2018 - 01.2019
Host/Food Runner/Server
Cafe Gabbiano
05.2016 - 11.2018
Telemarketing Sales Representative
Call Stars
10.2015 - 04.2016
National Board Certified Phlebotomist - Phlebotomy
Phlebotomy Career Training
Expanded Function Dental Assistant - Certification - Expanded Function Dental Assistanting
Manatee Technical College
Medical Administrative Specialist - Sarasota - Medical Administrative
Sarasota County Technical Institute
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