Leadership background, including associate and team development, conflict resolution, performance management, and training
Business ownership experience, including operations, marketing, accounting, customer relations, and community involvement
Excellent communication and relationship building skills, including strong stakeholder management experience
Highly skilled in program management, process improvement, strategic and operational planning, and organization
Overview
28
28
years of professional experience
Work History
Senior Business Analyst
UScellular
11.2020 - Current
Partner with key stakeholders and subject matter experts to elicit project objectives, business needs, technical requirements, and functional impacts
Owner and Instructor
New Masters LLC
08.2020 - Current
Lead all operations for business, including office management, performance management, marketing, community involvement, and accounting
President and Founder
Rescued Dog Resource Center
04.2015 - 04.2021
Lead all operations for 501(c)3 non-profit organization, including fundraising, marketing, community relations, and vendor management
Program Manager
Essendant
06.2019 - 11.2020
Partnered with sponsors, executive leaders, and vendors to manage program plan execution throughout all project lifecycle stages
Multi-Channel Operations Design & Integration Manager II
UScellular
06.2011 - 05.2019
Partnered across channels and functional organizations to implement new projects by creating communication and training activities and contributing to enterprise deliverables
Additional UScellular roles
UScellular
07.2002 - 05.2011
Policy & Procedure Specialist, Customer Service Coach, Customer Service Representative
Manager
George Webb Corporation
05.1996 - 06.2002
Responsible for human resources activities and business operations, including hiring, performance management, and associate development
Education
Project Management Certification -
DePaul University
03.2012
Bachelor of Science in Business Management -
University of Phoenix
04.2008
Accomplishments
Serving on EmPACT ARG National Board as Chicagoland Regional Lead
Implemented HRBP Resource Model as Project Manager
Created and oversee EPM BA On-Boarding Program
Designed and maintain EPM BA Teams and SharePoint resource sites
Member of Woodstock Chamber of Commerce as Business Owner
Timeline
Senior Business Analyst
UScellular
11.2020 - Current
Owner and Instructor
New Masters LLC
08.2020 - Current
Program Manager
Essendant
06.2019 - 11.2020
President and Founder
Rescued Dog Resource Center
04.2015 - 04.2021
Multi-Channel Operations Design & Integration Manager II