Jennifer Schopin
Cleves,OH
Summary
Dynamic Customer Service Supervisor with a proven track record at Azelis, excelling in training programs and conflict resolution. Expert in performance metrics analysis, I enhanced team productivity and optimized service delivery, fostering strong customer relationships and ensuring satisfaction through empathetic leadership and effective communication.
Overview
23
23
years of professional experience
Work History
Customer Service Supervisor
Azelis
West Chester, OH
09.2021 - Current
- Trained new staff on customer service protocols and company policies.
- Resolved complex customer issues by collaborating with internal departments.
- Implemented training sessions to enhance team skills and product knowledge.
- Monitored performance metrics to identify areas for improvement in service delivery.
- Conducted regular team meetings to discuss challenges, updates, and best practices.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Service Manager
Texas Roadhouse
West Chester, Ohio
08.2017 - 09.2021
- Managed daily operations of high-volume restaurant environment.
- Trained staff on customer service standards and operational procedures.
- Oversaw inventory management and supply ordering processes.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Resolved customer complaints and ensured satisfaction through effective communication.
- Monitored food safety practices and maintained cleanliness standards in the kitchen.
- Pitched in to complete various duties during peak periods or employee absences.
Customer Service Representative
Veritiv Corporation
Cincinnati, Ohio
07.2016 - 07.2017
- Provided exceptional customer support through phone, email, and chat channels.
- Collaborated with team members to improve service delivery processes.
- Handled escalated issues with professionalism and empathy.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Logistics Executive
Total Quality Logistics Inc.
Cincinnati, Ohio
04.2015 - 05.2016
- Coordinated logistics operations to ensure timely delivery of goods.
- Implemented tracking systems for real-time visibility of shipments in transit.
- Facilitated communication between departments to enhance operational workflow and support needs.
- Reviewed customer orders regularly to ensure accuracy of order fulfillment process.
- Monitored compliance with safety regulations during transport of goods.
- Managed the selection of appropriate carriers for transportation services.
Service Manager
Texas Roadhouse
Cincinnati, Ohio
10.2002 - 04.2015
- Managed daily operations of high-volume restaurant environment.
- Oversaw inventory management and supply ordering processes.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Implemented training programs to enhance team performance and efficiency.
- Resolved customer complaints and ensured satisfaction through effective communication.
- Monitored food safety practices and maintained cleanliness standards in the kitchen.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Developed and maintained relationships with customers, vendors, and suppliers.
Education
Some College (No Degree) - Psychology
University of Cincinnati
Cincinnati, OHSkills
- Training programs
- Team supervision
- Customer relationship management
- Performance metrics analysis
- Conflict resolution
- Service delivery optimization
- Effective communication
- Relationship building
- Problem solving
- Empathetic leadership
- Decision making
- Team productivity
References
References available upon request.
Timeline
Customer Service Supervisor
Azelis
09.2021 - Current
Service Manager
Texas Roadhouse
08.2017 - 09.2021
Customer Service Representative
Veritiv Corporation
07.2016 - 07.2017
Logistics Executive
Total Quality Logistics Inc.
04.2015 - 05.2016
Service Manager
Texas Roadhouse
10.2002 - 04.2015
Some College (No Degree) - Psychology
University of Cincinnati
Similar Profiles
Meghan YoungMeghan Young
Jr Inventory Manager at AzelisJr Inventory Manager at Azelis
Manueli BolaManueli Bola
Senior Chemical Plant Operator at AzelisSenior Chemical Plant Operator at Azelis
Ahmed Maher Frarahat MohamedAhmed Maher Frarahat Mohamed
Senior Accountant at AzelisSenior Accountant at Azelis
Jackson LarkJackson Lark
Associate Scientist at Catalent Pharma SolutionsAssociate Scientist at Catalent Pharma Solutions
James NixonJames Nixon
Mover at Smooth Moove Relocation ServicesMover at Smooth Moove Relocation Services