Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Schultheis

North Port

Summary

Professional with strong background in customer service, ready to deliver impactful results. Capable of handling complex customer interactions with empathy and efficiency, adept at problem-solving, and skilled in communication. Valued team player known for adaptability and fostering collaborative environments. Proficient in conflict resolution, CRM systems, and multi-channel support. Known for enhancing customer experiences and fostering team collaboration. Consistently adaptable to changing needs and reliable in delivering results.

Overview

24
24
years of professional experience

Work History

CUSTOMER SERVICE EXECUTIVE

Sarasota County Tax Collector
09.2021 - Current
  • Provides exceptional customer service to everyone who enters the office.
  • Resolve customer’s requests or complaints in a timely manner while putting the customer first.
  • Process drivers’ licenses or id cards using Orion.
  • Process titles, registration renewals, or replacements using multiple programs.
  • Process current & delinquent tax bills, liens, and hunting and fishing licenses.
  • Process payments and refunds.
  • Staff and cash balancing from previous day.
  • Interpret rules, regulations, policies and statues of the departments and governing agencies.
  • Enter data correctly and efficiently.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.

LEAD ADMINSTRATION/REGISTRATION ER REPRESENTATIVE

Venice Regional Hospital
03.2020 - 08.2021
  • Register patients quickly as they enter the emergency room, utilizing programs such as Pulse and Medhost. Verify all information, collect required consents, and scan them into the system, all while providing excellent customer service and empathy.
  • Utilizing copiers, scanners, multi-line phone systems, and fax machines.
  • Collect required copays or co-insurance.
  • Maintain high standards of customer service, while ensuring staff performs their duties according to the company’s standards.

CAREGIVER

Home
06.2011 - 08.2015
  • Care planning regarding activities of daily living
  • Monitor medications, transportation to and from doctor visits, and preparing meals.

CUSTOMER SOLUTIONS REP II

Emabrq
02.2009 - 02.2011
  • Answer phones in a call center, providing customer service to current and new customers.
  • Handle large call volumes dealing with billing, new service and retention.

DIETARY AIDE

Harbor Health Center
08.2001 - 02.2005
  • Provide excellent customer service to senior citizens during meal times. Taking orders, delivering meals, and cleaning as needed.

Education

Masters Degree - Healthcare Administration

Hodges University
01.2018

Bachelor of Science - Health Care Administration

State College of Florida
Venice, FL

Skills

  • Customer Oriented
  • Organization
  • Critical Thinking
  • Improving Efficiency
  • Resource Management
  • Leadership
  • Adaptability
  • Conflict Resolution
  • Customer engagement
  • Customer relationship management
  • Complaint handling
  • Call center experience
  • Team training and development
  • Documentation and notes
  • Account management
  • Escalation control
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Attention to detail
  • Multitasking
  • Organizational skills
  • Calm under pressure
  • Active listening

Timeline

CUSTOMER SERVICE EXECUTIVE

Sarasota County Tax Collector
09.2021 - Current

LEAD ADMINSTRATION/REGISTRATION ER REPRESENTATIVE

Venice Regional Hospital
03.2020 - 08.2021

CAREGIVER

Home
06.2011 - 08.2015

CUSTOMER SOLUTIONS REP II

Emabrq
02.2009 - 02.2011

DIETARY AIDE

Harbor Health Center
08.2001 - 02.2005

Masters Degree - Healthcare Administration

Hodges University

Bachelor of Science - Health Care Administration

State College of Florida

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