Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
25
25
years of professional experience
Work History
Various – Office Management, HR Representative, MDOT Administrator
STRAIN ELECTRIC
08.2024 - 06.2025
Provided efficient administrative services to an office of over 40.
Worked in conjunction with the corporate HR department in the interviewing, hiring and on boarding all new employees for multiple companies under the corporate umbrella.
Assisted in the administration of payroll, benefits, continuing education, and safety training of all Strain employees.
Supported Executive level management with expense reports, travel arrangements and special projects as needed.
Collaborated with Accounts Payable/Receivable to provide prompt payment of invoices, reimbursements and check processing for both internal and external customers.
Planned and exacted all staff related events.
Office Management, Contract Administrator
MARONDA HOMES OF THE MID-ATLANTIC
05.2022 - 07.2024
Processed all lot purchases – scattered, community, and new home sales.
Collaboratively facilitated the closing process of over 50 new homes a month, working with sales, production, lending and title entities, as well as maintaining direct communication with buyers.
Office Management tasks included ordering supplies, business cards, new hire orientations, check requesting, building maintenance issues, and event planning.
Executive Assistant duties included doing expense reports, credit card reconciliation, and special projects for the VP and President of the division.
Worked with field staff and management to obtain permits in a timely manner for various municipalities, counties and cities in Virginia, West Virginia and Maryland.
Worked with corporate accounting to process all incoming invoices including vendors, permits, property taxes and bonds.
Scheduler
SOUTHLAND INSULATORS
04.2020 - 04.2022
Scheduled insulation work for over a dozen large builders.
Analyzed and entered field take-offs.
Scheduled repair work in a timely manner.
Worked within vendor portals to pull documentation, schedules and purchase orders in order to schedule insulation work.
Provided administrative support to several sales personnel.
Used a complex database system to enter client information and create work tickets by interpreting measurements from field walks.
Received and entered phone referrals while providing general educational information regarding insulation services.
Performed other tasks as required by management.
Senior Intake and Outreach Director
LIFEMATTERS
04.2019 - 02.2020
Sold Lifematters' services including care-giving, skilled care, care management, Friendly Visitors and other senior services to clients as an inside sales representative.
Conducted sales transactions primarily through phone/internet technology while achieving an assigned sales and profit goals.
Gathered appropriate client information to distribute to various teams including nursing, billing, client services, and outside business development in order to create the best company and client outcomes possible.
Managed inquiries, referrals, and client information in various database systems including Salesforce and a company based CRM.
Employed marketing and promotional initiatives to assist in meeting monthly quotas.
Maintained a working knowledge of Lifematters' clinical programs and outcomes, while monitoring the standing of Lifematters in the community.
Director of Friendly Visitors
LIFEMATTERS
03.2018 - 04.2019
Oversaw all aspects of the Friendly Visitor program (concierge, geriatric companion care services) offered at Lifematters for Northern Virginia, Maryland, and Washington DC.
Met and assessed prospective clients for eligibility into the program.
Coordinated services with internal Care Management, Care-giving and Nursing departments, as well as other responsible parties such as family members, legal POA's, outside Care Managers, etc.
Recruited, hired and trained all new Friendly Visitor staff.
Assigned, supervised and evaluated a staff of over 35, which included payroll reports, performance reviews and annual salary increases.
Coordinated and conducted staff meetings and continuing education for other internal departments in order to maintain best practices in the Companion field of elder care.
Attended marketing events in order to promote the Friendly Visitor program and Lifematters as a whole.
Friendly Visitor
LIFEMATTERS
12.2016 - 04.2018
Provided companionship to clients with various levels of mental, psychological and physical challenges.
Provided reliable transportation and assistance to clients with appointments, social outings, and errands.
Used web based technology to research appropriately stimulating activities for clients.
Delivered succinct a summaries of all client visits and interactions.
Showed continuous dedication to the company and the mission of the Friendly Visitor program by taking on short term and urgent assignments, while maintaining long term client relationships.
Education
B.A. - English/Behavioral Psychology
WESTERN MICHIGAN UNIVERSITY
KALAMAZOO, MI
05-1995
Master of Arts - Behavioral Psychology
University of Nevada, Reno
Reynard, NV
05.2001 -
Skills
Office and program management expertise
Timeline
Various – Office Management, HR Representative, MDOT Administrator