JENNIFER SCHWAB
Wimberley,USA
Summary
Dynamic customer service professional with proven expertise at Wimberley Donuts, excelling in cash handling and relationship building. Known for resolving customer complaints swiftly and maintaining high standards of service. Detail-oriented and skilled in inventory management, I thrive in fast-paced environments, ensuring customer satisfaction and operational efficiency.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Wimberley Donuts
Wimberley, Texas
08.2024 - Current
- Maintained high standards of customer service during high-volume, fast-paced operations
- Performed store opening and closing duties as required
- Built positive relationships with customers by providing friendly and helpful service
- Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register
- Maintained cleanliness at the checkout area by wiping down counters, sweeping floors
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively
- Demonstrated excellent customer service skills while processing payments, helping customers find items, and answering questions.
- Resolved customer complaints by exchanging merchandise, refunding money, or adjusting bills
- Adhered to all health code regulations regarding food handling practices within the store
- Delivered customer service by greeting customers and answering any store inquiries
Elementary Substitute Teacher
Wimberley ISD
Wimberley, Texas
09.2020 - 09.2024
- Built positive relationships with students, staff, and families to ensure a safe learning environment
- Monitored student achievement on standardized tests
- Encouraged creative problem solving among students
- Demonstrated effective communication skills when collaborating with other teachers and administrators
Pharmacy Technician Trainee
Osco Pharmacy
Miles City, Montana
12.2006 - 05.2007
- Utilized computer systems to enter patient information, fill prescriptions, process payments and update records accurately and timely
- Helped prepare prescriptions by counting, pouring and weighing medication
- Received and processed written and electronic prescriptions, or requests for refills.
- Adhered to safety protocols and HIPAA regulations when handling patient information
- Assisted with inputting patient and prescription information to produce labels and aid in prescription filling process
- Demonstrated excellent customer service skills while assisting customers with their prescription needs.
- Performed clerical duties such as filing and data entry in the pharmacy department
- Greeted and assisted customers by explaining and clarifying prescriptions and answering simple queries
- Assisted pharmacists with administrative tasks while learning to fill prescriptions
Front Desk Receptionist
Holiday Inn Express
Miles City, Montana
09.2006 - 01.2007
- Referred patient care or consultation inquiries and issues to pharmacist
- Maintained inventory of drugs and supplies within the pharmacy department
- Ensured compliance with all applicable federal and state laws governing pharmaceutical services operations
- Organized workstations for efficient workflow throughout the pharmacy
- Reconciled third-party billing accounts, ensuring accurate payment processing from insurance companies
- Prepared adequate supply of medication for unit dose distribution
- Processed insurance claims accurately and efficiently
- Answered pharmacy telephones to respond to questions or requests
- Rotated shelves to check for and dispose of expired medications
Aircrew Flight Equipment Technician
United States Air Force
04.1998 - 08.2006
- Processed payments received from customers via cash or credit card transactions accurately and efficiently
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors
- Performed data entry and administrative duties such as filing, scanning documents, updating databases
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously
- Handled multi-line phone system and promptly transferred calls
- Assisted with completion of forms or sign-in procedures
- Welcomed on-site visitors and directed to appropriate personnel
- Maintained cleanliness and organization of public areas and conference rooms
- Entered data into company software system
- Efficiently managed time between multiple projects while meeting deadlines consistently
Education
High School Diploma -
Rosebud High School
Rosebud, Montana05.1997
Associate in Science (A.S.) - nursing
Community College of the Air Force
Skills
- Cash handling
- Point of sale operation
- Inventory management
- Health code compliance
- Attention to detail
- Relationship building
- Customer service excellence
- Phone etiquette
- Detail-oriented
References
References available upon request
Certification
- Food Handlers License
- TABC certification
References
References available upon request.
Timeline
Customer Service Cashier
Wimberley Donuts
08.2024 - Current
Elementary Substitute Teacher
Wimberley ISD
09.2020 - 09.2024
Pharmacy Technician Trainee
Osco Pharmacy
12.2006 - 05.2007
Front Desk Receptionist
Holiday Inn Express
09.2006 - 01.2007
Aircrew Flight Equipment Technician
United States Air Force
04.1998 - 08.2006
High School Diploma -
Rosebud High School
Associate in Science (A.S.) - nursing
Community College of the Air Force
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