Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Schwarzbach

Auburn,CA

Summary

Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, accountability and morale-building abilities to enhance employee engagement and boost performance.

Overview

21
21
years of professional experience

Work History

Senior Director, Customer Experience

RH
08.2018 - Current
  • Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
  • Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
  • Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
  • Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Reduced employee turnover rates by creating a positive work environment with clear expectations and support systems in place.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Launched quality assurance practices for each phase of development

Gallery Leader

RH
09.2003 - 08.2018
  • Led store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

Education

Associate of Arts - American Sign Language (ASL)

American River College
Sacramento, CA

Skills

  • Collaborative Leadership
  • Culture Transformation
  • Team Leadership
  • Employee Development
  • Core Values Leadership
  • Talent Acquisition
  • People Leadership

Timeline

Senior Director, Customer Experience

RH
08.2018 - Current

Gallery Leader

RH
09.2003 - 08.2018

Associate of Arts - American Sign Language (ASL)

American River College

Similar Profiles

CREATE PROFILE
Jennifer Schwarzbach