Jennifer Schwertner
Captain Cook,HI
Summary
Responsible Barista Shift Manager with 3 years of hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, conducting inventory and planning and setting up displays and promotional banners. Efficient Barista dedicated to making specialty coffee and tea drinks, creating attractive product displays and contributing to safe and welcoming cafe environment. Detail-orientation cashier efficient in processing large volumes of money daily. Skilled multitasker managing multiple orders simultaneously and without error.
Overview
10
10
years of professional experience
Work History
Barista Supervisor
Menehune Coffee Company
Captain Cook, HI
01.2019 - Current
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
Department Manager
House Mart Ace Hardware
Captain Cook, HI
10.2021 - 03.2022
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Sales Clerk
Kahuku Gift And Garden Shop
Hawaiian Ocean View, HI
01.2016 - 02.2017
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Kept front check out area clean and organized for efficient service.
- Processed payments and returns with accuracy and efficiency.
Lead Sales Specialist
Michaels Craft Store
Jacksonville, NC
10.2011 - 05.2016
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Kept detailed track of sales and customer information in company system.
Education
High School Diploma -
Central High School
Woodstock, VA01.2005
Skills
- Front of House Management
- Supply Ordering and Management
- Store Opening and Closing
- Cash Receipt Balancing
- Staff Motivation and Discipline
- POS Systems
- Monitoring Food Preparation
- Deposit Preparation
- Customer Service
- Sanitation Guidelines
Timeline
Department Manager
House Mart Ace Hardware
10.2021 - 03.2022
Barista Supervisor
Menehune Coffee Company
01.2019 - Current
Sales Clerk
Kahuku Gift And Garden Shop
01.2016 - 02.2017
Lead Sales Specialist
Michaels Craft Store
10.2011 - 05.2016
High School Diploma -
Central High School
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