Jennifer Scollick
Weyers Cave,VA
Summary
Dynamic leader with a proven track record at Armstrong's Restaurant most recently as well as other businesses previously, adept in staff training and quality assurance. Excels in relationship building and critical thinking, significantly enhancing customer satisfaction and team performance. Expert in coordinating daily operations and driving business growth through strategic planning and decision-making.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Day Shift Manager
Armstrong's Restaurant
09.2019 - Current
- Managed and mentored 5+ staff members.
- Trained and supervised staff members.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Mentored and supported new employees to maximize team performance.
- Increased customer base by promoting our business through various avenues such as social media, word of mouth, and paper flyers.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Trained, mentored and supported high-performing team, providing regular performance review, feedback to aid in the improvement of lacking areas.
- Read, interpreted, and executed work orders to assist coworkers in the ability to carry out jobs effectively.
- Increased customer satisfaction by following up on negative feedback and taking appropriate measures to resolve complaints.
- Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback while building a positive team full of growth.
Lead Server Trainer
Valley Corral Inc.
10.2005 - 09.2019
- Trained new employees on service standards and menu items to improve onboarding processes.
- Delivered positive guest experiences to 30+ tables through exceptional service.
- Informed guests about recipes, with attention to particular allergens.
- Developed skill-specific training programs to promote employee development.
- Explained goals and expectations required of trainees.
- Cross-trained through all departments to maintain knowledge and continued training for myself as well as current and future employees.
Day Support Provider
DePaul Family Services
08.2016 - 05.2018
- Managed load of multiple cases on consistent basis.
- Documented and filed patient health reports and charts.
- Took the required classes and training to provide top notch care for each individual and their respective needs.
- Built relationships with our individuals and their care takers, caseworkers, and other providers.
- Established long and short-term goals for therapeutic services to encourage patient progress.
- Connected individuals with relevant community resources and coordinated referrals.
- Assisted individuals in better decision making skills
- Monitored and assisted both occupational and physical therapists during treatments.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Scheduled and provided structure for each individuals needs daily.
- Worked closely with team members to develop solutions and meet deadlines.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Motivated and encouraged individuals to communicate more openly and constructively with each other.
- Kept caretakers contact information, emergency services phone number and individuals health history on hand in case of emergency situations.
- Dressed individuals, changed diapers and prepared each persons nutrition and feeding equipment.
Education
GED -
Valley Vo-Tech
Fishersville, VA2002
General
Capon Bridge Middle School
Capon Bridge, WV1995
General
Capon Bridge Elementary
Capon Bridge, WV1992
General
Hampshire High School
Romney, WVSome College (No Degree) - Criminal Justice
University of Phoenix
Tempe, AZSkills
- People skills
- Analytical
- Flexible
- Time Management
- Leadership
- Friendly, positive attitude
- Data management
- Relationship building
- Multitasking
- Planning
- Organization
- Reliable and trustworthy
- Working collaboratively
- Staff Training
- Inventory Tracking
- Shift Scheduling
- Quality Assurance
- Coordinating Daily Operations
- Staff Supervision
- Performance Monitoring
- Decision-Making
- Critical Thinking
- Work Planning and Prioritization
Certification
- CPR, De-Paul Family Resources - 2018
- TOVA, De-Paul Family Resources - 2018
- Med-Tech, De-Paul Family Resources - 2018
- Food and Safety - Valley Corral - yearly during employment
- ABC & Serve Safe- Fish & Pig 2018/ Armstrongs - 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Day Shift Manager
Armstrong's Restaurant
09.2019 - Current
Day Support Provider
DePaul Family Services
08.2016 - 05.2018
Lead Server Trainer
Valley Corral Inc.
10.2005 - 09.2019
GED -
Valley Vo-Tech
General
Capon Bridge Middle School
General
Capon Bridge Elementary
General
Hampshire High School
Some College (No Degree) - Criminal Justice
University of Phoenix
References
References available upon request.
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